Tires PlusReviews of tiresplus.com

Tiresplus ia a joke! I took my car for brake service and had to return 4 times without having all the issues solved. After writing a review on Google, customer service reached out and it follows the pattern of extremely poor service. My case was supposedly escalated and the regional manager was going to contact me in 2 days… guess what? That never happened. Stay away from this business!

I guess after seeing all the bad reviews I dont know how this company can still be in business. They are thieves. After approx 10 years of dealing with these ppl, I was so disappointed to realize how they gouch their prices. I took my GMC Terrain because the steering wheel was making a graspy noice, James who took care of me he said that maybe it was the motor mounts but couldnt be certain but they needed replacement badly, so i told him to go ahead, I was charged almost 2000.00 to replace all 4. 2 weeks later I had an issue with the transmission which they do not repair (Thank God) my next door neighbor blindly referred me to her mechanice cause she said he was the best and he comes out to your home to do the repairs, I called him and he came out, boy was she right this guy is the best I have ever encountered, he told me all that was wrong as there were a few things that needed attention, he also told me that the motor mounts were after market, I was never told that they were going to replace my OEM motor mounts with aftermarket, which they should tell u, and 2000 for aftermarket? also he noticed that they never checked my fluid as the engine oil was almost empty so was my brake fluid, this is not acceptable. I called Tire Plus and spoke to James, all he could say was "Im sorry" repeadly and as per the engine oil he blame it on the mechanic, for real? So i told him I was going to compaint to corporate. That didnt do any good either, I called they gave me a claim no, and was told that an area manager or supervisor would get back to me within 48 hrs, well that never happened, I called again and gave the customer serv agent the claim no, she said she was going to escalete it, is been over a week and no calls, so I guess with Tire plus is all a game, they could care less as long as they can get away stealing your money. DO NOT USE TIRE PLUS IF U DONT WANT TO GET RIPPED OFF. STAY AWAY.

***Scam Alert*** I'd give zero stars if I could. Do not use this business. When I booked an appointment for a road force balance the guy on the phone give me the price for balance but then says extra will surely apply. I told him that will not apply as the vehicle was serviced the week before by places that are way more reportable than Tires Plus. So I get here this morning for balance and sure enough they are telling brakes are bad. Tech drove from parking lot to service bay. No real test drive then they said K&K didnt test drive it to know brakes were bad (truck was test driven by Land Rover and K&K) but Tires Plus can tell from parking lot to service bay breaks were bad...yeah right.This truck has been checked throughly by Land Rover and K & K Automotive. Why would I trust a janky tire place over Land Rover and K & K Automotive?Are your so called techs even ASE certified?Scammers for real. No wonder their rating is below 4 stars. Do not go here for any Automotive service! I called to get corporate number to make a complaint and manager Travis told me to Google it he didn't have it. I Googled and called corporate I was advised each store has a number for corporate to provide when requested by customer. I made a complaint against Travis as he was listening to a personal conversation on my personal phone with my husband about the trick they were trying to pull with the brakes. I certainly hope Travis is not a representative of what they think a good manager is? I went to K&K immediately after leaving this hell hole. Once again, brakes are fine ..... so tell who's trying to get over on who? Go to Rice Tires on Tilco instead. *** Update*** Just left Rice Tires on Tilco Dr. Balance completed and 3rd opinion saying brakes in good shape!

I had a horrible experience at Tires Plus in Palm Springs, FL. I was manipulated and intentionally lied to about everything from my car needing an oil change for full synthetic at 5k miles, to bushings falling out from under my car. I had to bring my car back 2 more times after that to complain about a clunking noise from the breaks. They never fixed it, said they didn't hear or see anything. In the end it cost me over $4k of work, only to have them absolutely destroy my rotors less then 5 months later. I had to take my car to the dealer ship for them to fix it, only to find out they weren't installed properly, and were missing a shim kit.

DANGER - EXTREME CAUTION NEEDED!!! DO NOT PURHCASE TIRES OR HAVE THEM DO ANY TIRE SERVICES. URGENT _ MUST READ - 6/19/24 son took van to Tires Plus in Onalaska. Tires were rotated/oil changed. He is local and stayed in town until 6/28 when he went to Brewer game and returned on 6/30. On the way home he messaged me that something was wrong and the van was making a noise and I advised to schedule an appoint and he emailed Tires Plus for an appointment before continuing home (we have confirmation of this). He continued on and about 45 minutes later while on interstate I90 by Portage in the left lane doing 70 mph with 4 adults in the vehicle the left front tire goes flying off the car and comes to a screeching halt. He was able to get it on the shoulder, lucky to be alive and not have killed or injured others, a tow truck and policy were called, tire was not found. It was towed to Madison which is the nearest Firestone/Tires Plus. Jerod the manager at that store couldn't be nicer and said that "to be clear, you will not have to pay for any repairs for the vehicle" and he was understanding and compassionate. I tried to work through the process with the Onalaska store, I called and left messages a handful of times of which I have verification and Matt not once called me back. Keeping it short Matt the manager at the Onalaska store assured me a claim had been filed on 7/11, it was not. I waited to hear back, to hear anything and did not and on 7/16 I called back and once again was told it was and when pressed he could not give me any claim/file number or contact info of any kind. I was not satisfied with that answer and searched for some number to call to find out anything and called 1-800-543-7522 and only then found out less then 30 minutes ago a claim was just filed, only after I called him asking again. He flat out lied to me and never showed any concern of any sort at any point. My vehicle to this day is not repaired, my local Firestone manager (I don't live in La Crosse) has been trying to help as she as well knows this is not right and not my fault and yet the claims teams says that the fire falling off is consistent with hitting a curb or a pothole. There are no curbs on the interstate. I emailed on 8/13/2024 the email the say to when someone responds to these reviews with my case number that is often mention in these posts saying to do and they can help and no response 4 days later so saying to do so is just lip service on their part. If the store owner wants to reach out to me they have my name and address and contact info from the services and claim/file number. For pics see pics on my Google review.

I bought news tires and left vehicle there all day, when it was time to pick-up vehicle the store was closing. So no one got into passenger side of car till the next morning and that's when the damage was noticed, called tires plus and manager said there is no way his employees would have damaged my vehicle. Tires Plus refused to fix the damage and basically said I did the damage to my vehicle. I would give them a zero star but 1 is the lowest star. Beware of Tires Plus, take a video of car before leaving it with them and no cameras inside or outside of shop.

I drop my car off on Tuesday evening because of a nail in my tire. On Wednesday morning I was at the shop and spoke with the manager Rick about the tire,gave him my keys and went on my way. I returned 7hrs. later and no fixed tire. After confronting Mr. Rick about his disrespectfulness.And not informing me that if there was a problem , I would have went elsewhere but to hear a bunch of excuses was not acceptable to me. I choose Not. To do business anymore with the aloma Location in Winter Park FL. Rick being disrespectful with the fact I was there at 7.30 am and to returned 7hrs. later and you didn't even make a attempt to fix my flat is unbelievable. Was l not the right COLOR!!! MY NAME IS CURTIS

Made an appointment at 10am for a tire,the person at counter said they had the tire,it's now 3:30 & still sitting here,no communication skills at all .plus the man that came in beside me got out before me,terrible customer service.