Tires PlusReviews of tiresplus.com

I would recommend exercising caution when considering this Davenport TirePlus location, especially if you own a new or luxury vehicle. While TirePlus as a company has a good reputation, my experience at this specific location was very disappointing. I initially visited for a wheel alignment, but it took six separate visits before the issue was finally resolved. Afterward, I discovered damage to the hood (bonnet) of my vehicle that was not present before my service appointment. When I brought my concerns to the attention of the service manager, I was disappointed by how the situation was handled. Instead of listening to my concerns and discussing a possible resolution, the conversation became confrontational in front of other customers, which I found unprofessional. I also contacted the Quad Cities area manager to report my experience, but I have not received a response. Based on my personal experience, I cannot recommend this location. If you decide to have your vehicle serviced here, I suggest thoroughly inspecting your vehicle before and after the appointment and documenting its condition with photos.

Background info- Bloomington Firestone (9300 Lyndale Ave S, Bloomington, MN, 55420) owns Minnetonka Tires Plus (12700 Wayzata Blvd, Minnetonka, MN, 55305). Sept 4 I bought 4 tires from Tires plus. The following week I called to inquire if an alignment was done at the time I purchased the tires. The guy said no and referred me to their sister company Firestone. Sept 25, 2025 Alignment was performed. I upgraded to a lifetime alignments. When I made the appointment he said it would take about 2 hours. Done in 40 minutes. I was grateful and drove away. No alignment paperwork was given to be. April 2026 I brought my car into the dealership for service and was told I needed 2 new front tires. I called Tires plus to verify I purchased the tires a few months earlier with 6-8K miles since my alignment? Tires plus agreed it doesn't sound right. I brought my car in to Tires Plus and spoke to Alan. He berated me and said I needed new tires. He said he doesn't know how bad I drive and referred me to the alignment people and said it wasn't aligned right. He gave me a copy of my alignment (pre and post). I called Firestone and he told me they got new computers so all data is in a box but come in and they will look at my tires. The guy said they put the wrong tires on my car and that is the reason. He showed me the warning that you would have to bypass in order to order these tires for my car. Firestone still no paperwork on original alignment- said he has 2 more boxes to go through. I called and filed an original complaint with their company. I called again 3 days later and the complaint was closed by Alan from tires plus. He said he took care of it. I said no he didn't, I want to talk to someone about how he treated me AND about my alignment. I don't think they ever did one at Firestone. I called the complaint line again- they escalated it to the area, then division, then corporate ladder several times-not one person has called me back. Firestone said they finally found my alignment paperwork but wouldn't send it to me. Said I needed to go in and get it stating he didn't want me to have an employee's phone number. Scanning, emailing, fax? said no. Tires plus originally said they would buy 2 new tires and I would buy 2. I said I wanted to talk to their manager because of how rude Alan was, the wrong tires were placed on my car, the alignment was questionable and not one person has called me back. I don't trust this company. I want my money back and I will even give the tires back.

Went to tires plus for simple oil change, 2 tires and brakes 900 dollars 3 hours of my time , they tried to get me to buy a battery saying mine was low I said no not ar this time it was working fine .when theu went to test drive they said it wouldn't start because battery was dead I knew what they were trying to do . Now my ac was working great in the car after leaving there it started blowing hot I asked them what happend he said bring it back it will ne 250 dollars for them to check it I said no found out from another service shop they ran the battery down and when it died it messed up the ac computer . When I called and told them they denied it so I would never ever bring a car there ever they car more for the almighty dollar than the rights of the customer

I am writing this review regarding serious concerns about both the pricing and quality of service I’ve recently received. During my latest visit, I was quoted $240 to replace a tire pressure sensor while my tires were being rotated. This was unexpected, as I have had two sensors replaced within the past nine months under similar circumstances, each costing $114. Employees were unable to give an explanation for the significant pricing discrepancy between different locations. More concerning, however, is that the caster setting appears to have been adjusted incorrectly during service. As a result, I am now experiencing uneven tire wear that requires the replacement of at least two tires. These tires were installed only 18 months ago, making this premature wear both unexpected and costly. Additionally, I had previously purchased a lifetime balancing package for approximately $190, with the expectation of maintaining proper tire performance and longevity. Instead, I am now facing an estimated $700 expense due to issues that appear to stem from improper service. Based on this experience, I have significant concerns about the accuracy of the equipment and the level of expertise applied during service. The resulting costs were both substantial and preventable. Based on these experiences, I will no longer be returning to any Tires Plus location or recommending your business to others.

Never bring my vehicles to Tires Plus again!

I had a lift done on my vehicle so brought it in for an alignment. I also gave them the camber bolts that were FOR the alignment. They then called to say they were having trouble with it and the steering wheel was crooked and it would be a total of $500 to fix that as well. I asked if the alignment was right other than the steering wheel and he couldn't say it was 100%. So I declined furthur work on it. When I went in I told them how unhappy I was and they tried to tell me they told us the camber bolts would cost extra that were FOR the alignment which was untrue. The steering wheel is crooked but not enough they should have to lift up my steering column. They charged an additional $87 to put in a few bolts that were FOR the alignment and tried to treat me like I was stupid. It cost double what an alignment should cost and it's still not aligned properly and my steering wheel is crooked.

I called Tires Plus because my car has been shaking at high speeds after having tires replaced, and I wanted to bring it in to have someone look at it. Before my car was even there, the technician immediately started telling me that it would not be the tires and that it was probably something expensive to fix. The problem is I never said it was the tires. I simply wanted to schedule a time to have the car looked at. It was frustrating to be talked over and have someone start diagnosing the vehicle without even seeing it or listening to the actual concern. All I was asking for was a basic inspection appointment. Instead, I got attitude and assumptions over the phone. Customer service matters. Taking a moment to listen before jumping to conclusions would go a long way.

This complaint is regarding Tires Plus Store #236946 in Loganville, GA. THE DISASTER TIMELINE: Day 1: I drove my 2018 Jeep Wrangler into this facility under its own power. It was my primary transportation and in functional condition. 13 Days of Negligence: The shop held the vehicle for 13 days, performing multiple failed repair attempts and racking up thousands in charges. Technical Malpractice: Technicians used chemical coolant sealers and additives explicitly prohibited by the manufacturer. This unauthorized "fix" resulted in total, catastrophic engine failure. Day 13: My vehicle was removed from the premises on a flatbed tow truck with a seized engine. DECEPTION & EVIDENCE DESTRUCTION: Billing Fraud: I was billed $92.99 for a "Block Test." Shop management later admitted to me this test was never performed, yet they refuse to refund the fraudulent charge. Evidence Spoliation: Immediately after the engine failure, I served the shop with a formal, written legal notice to preserve the radiator and intercooler for forensic analysis. The shop ignored this notice and intentionally scrapped the parts to prevent independent inspection. CORPORATE BAD FAITH: Bridgestone Corporate reviewed these documented facts—including technical negligence and the intentional destruction of evidence—and issued a summary denial. They have sanctioned the destruction of my property and refuse all accountability.