Tom E.
You can do better than Tire Kingdom I called and maYou can de an appointment for…
I called and made an appointment for 1pm. What they don't say on the phone is their only promise is to see your car before they close. They suggested the 1pm appointment. I didn't suggest it. It's 2pm now and they can't tell me how much longer it will be. If I had been told it might be hours before they serviced my car, I could have made other plans. Now I am stuck. This is BAD customer service. If I had know after making a 1pm appointment that I might be here until 3 or 4 or 5 or 6 or 7pm, do you think I would have made the appointment? Give me good & complete information so I could make an informed decision. When they pull a car into a service bay I know they maybe have no idea of what they are getting into in terms of time. BUT they should have an expected idea of time. Mavis is a big company. They must have protocols to use with customers. I think this one should be thought out better. The customer/consumer decides what good service is. Not Mavis or Tire Kingdom or whatever name they are operating under. I'm done with them. I will find an independent tire dealer to buy and obtain service from or a locally owned franchise who's owner cares and knows what good customer service is.

