TipaltiReviews of tipalti.com

Why am I still awaiting payment on a twice-monthly invoice last submitted Dec. 15??? Will be almost 4 weeks for my net-15 payment (whenever I get it).

We used Tipalti for the minimum term of 12 months. During the sales process it was sold as a premium service that was fully customisable with a very thorough implementation process which was quite costly. Whilst lots of initial meetings for the onboarding seemed they were building a custom workflow by the end we were just granted access to the system with minimal customisation performed by the team and it was built through trial and error on our side. When we started using the product, we found it to be quite clunky and slow, suppliers complained of issues accessing their portal and we found ourselves dealing with sync error's with the bookkeeping system which became time consuming to fix. The system feels quite fragile and breaks often requiring support, Customer Support can take a few days to turn an issue around in most cases requiring a lot of emails back and forth to resolve. We stopped using the PO function as it was just too clunky. However once you do have an invoice through the system the payment cycles is relatively easy even if it takes quite some time for cash to hit your tipalti account. We were assigned a customer success manager, to date I am unsure what their purpose was as they couldn't resolve issues provide support or much guidance. Wouldn't advise using them as it is very expensive for what it does.