I would give 0 stars if possible! I did not receive my photos after paying the fee! I want a refund! Update! They are now charging me for services not rendered! I will be disputing and reporting to the BBB!
Response from TinySnapMay 21, 2026
Dear Taylor,
Not receiving what you paid for - simply impossible. Please get back to us via email - [email protected] - or special form - https://www.tinysnap.com/contact-us.
We always send and a special order confirmation email with a link to account/portrait. Maybe due to your personal privacy setting it got filtered to Spam folder - please check it.
Once we have you email address used for order placement - we will be able to locate your order and if needed resend the portrait.
Emily @TinySnap
BL
B L.
Purchased photo and never received the…
Purchased photo and never received the download
Response from TinySnapMay 16, 2026
Dear B La,
This is impossible - please get back to us via email or any other mean of communication. We always send and order confirmation and link to you portrait. Maybe due to your personal privacy setting it got filtered to Spam folder - please check it.
Once we have you email address used for order placement - we will be able to locate your order and if needed resend the portrait.
Emily @TinySnap
OE
Ozzstan E.
Deceptive billing
Deceptive billing. I ordered 1 set of credits. Used 1 picture-not happy with picture- cancelled. Noel D said that because I used 1 credit the first month, they would not refund money for that month or the 2nd month I was just charged. Noel D said my account was now cancelled. It is now month 3 and my card was just charged again. Will be filling a fraud alert when bank opens. I have 3 months of unwanted charges, credits that’s are not used, and company is very difficult to contact. Beware! Edited: After my Trustpilot review-received email from company. This email said they really cancelled account this time and asked me to delete or edit my review. I replied that I would edit my review if my original request to cancel was honored. Company replied back and declined to honor first request to cancel.
Response from TinySnapApr 25, 2026
Dear Stase Ezer,
This one is painful for us - we reviewed your case and this was our mistake 💚
It sucks to make mistakes, but sometimes they happen. And we are very sorry.
After investigating, we found your initial cancellation request and our confirmation - but due to an agent error, it wasn’t properly processed. We’ve now fully canceled your account and refunded the most recent charge.
We offer a flexible, no-questions-asked cancellation policy, and in your case, we didn’t live up to it.
We’re addressing this internally to make sure it doesn’t happen again.
Emily @TinySnap
CA
Chazlynn A.
Photos doesn't look like what they advertise
I purchased the subscription for over $50 thinking I was going to get great photos. I tried it out and NONE of the photos they produced looks NOTHING like my baby/photo I uploaded. Due to me trying, there is no refund. A one day trial needs to be provided so people know what they are paying for. How are you not going to refund something as they are trying it out and it’s false advertisement?
Response from TinySnapMar 31, 2026
Dear Chazlynn,
I’m really sorry if this was your experience.
We always aim to deliver the best possible experience and results ❤️❤️❤️ And it’s genuinely painful to read a review that doesn’t reflect that.
That’s why we put a lot of focus on making sure every user gets the full value of what they paid for. There are a few simple things that can really help achieve the experience many of our users enjoy every day with TinySnap 💚💚💚
✅ A few key factors can strongly affect how closely TinySnap matches your baby’s features - especially photo quality, lighting, and how clearly the face is visible (front-facing, not covered, and well-lit). Please read our tips and give it another try.
✅ Some styles are more artistic, while others are designed to stay very close to the original look - choosing a style that matches your expectation can make a big difference.
✅ Inside the app, you can report any portraits that didn’t meet your expectations, and we’ll refund the credits used for those - so you can try again 🙏❤️
We’re constantly improving and adding new styles to better match real features, because our goal is simple: to deliver real value and an experience that feels worth it every single time.
Please let us know if there’s anything we can do to help or improve your experience by contacting our support team here: https://www.tinysnap.com/contact-us
Emily @TinySnap
