Refused to process refund ($69.00) despite several requests this account be closed. I stated I never used their product but they stated that I had. After threatening legal action, refund finally processed.
Response from TinySnapJul 14, 2026
Dear Norma,
We're very sorry this was your experience 💛
Our goal is always to resolve billing concerns fairly and as quickly as possible, so we're sorry we didn't meet that standard in your case.
We're glad the refund has now been processed, but we understand it shouldn't have taken multiple requests to reach that outcome. We'll be reviewing this internally to help ensure situations like this are handled better in the future.
Thank you for taking the time to share your feedback.
Emily @ TinySnap 💛
JB
James B.
Product looks great but is inaccurate
Product looks great but is inaccurate. Subject is shown as an Army Officer (like a lieutenant) but is in fact an Army Warrant Officer (works for a living) and an aviator.
Would love to see it, and would purchase it, if it were correct. (Hat brass and WO pins. Sorry
Response from TinySnapJul 14, 2026
Dear James,
Thank you for your feedback.
The quality of the uploaded photo plays a huge role in the final result. If the original image is blurry, low-resolution, or lacks facial detail, it's unfortunately not possible to preserve every feature accurately. Using a sharper, well-lit, high-quality photo can make a significant difference. And as the preview is FREE you can regenerate portraits with different photos, different styles.
If you're still not happy with your preview, please don't hesitate to contact us at [email protected]. We'll be happy to review it with you, suggest improvements, or make the adjustments needed to achieve a result you'll love.
Emily @ TinySnap
ME
Mercy
Tiny snap is fraudulent
Tiny snap is fraudulent
They keep taking money unauthorised from my account , no information to contact them and unable to login to my account to have them deleted .
I have been contacted by the team and I tried the link sent to lodge complain and after having filled it was told can’t find an account it’s my email
Response from TinySnapJul 8, 2026
Dear Mercy,
We're very sorry to read this and we'd really like the opportunity to help resolve it 💛
We take billing concerns very seriously and offer a flexible, no-questions-asked cancellation policy. If you're unable to access your account or believe your subscription wasn't canceled correctly, we'd like to investigate what happened.
Please contact us using the form below with the email address used for your account, and we'll review your billing history, help restore access if needed, and make sure everything is handled properly:
https://www.tinysnap.com/contact-us
We're committed to resolving this fairly and as quickly as possible.
Emily @ TinySnap
DL
Debbie L.
This app is a scam
This app is a scam, would not purchase! The product is poor, AI tools like chatgpt could do much better. The scam comes in the way it’s billed after purchase. I never intended to have any ongoing subscription and it’s not clear you’re going to be charged for it. there is no indication of any ongoing subscriptions in account settings, and no upcoming billing information. There is also no way for customers to cancel online via their account, you have to email customer service after you’ve been billed again, which occurred randomly 26 days after purchase. Then they refuse to give you a refund for the new unwanted billing. Total scam, would avoid ever purchasing this terrible product.
Response from TinySnapJun 30, 2026
Dear Debbie,
We're genuinely sorry that your experience left you feeling this way ❤️❤️❤️
We take concerns about subscriptions, billing, and cancellations very seriously. We also have a flexible, no-questions-asked cancellation policy, so if your subscription wasn't canceled when expected or something wasn't handled correctly, we'd truly like the opportunity to investigate and make it right.
If the portraits themselves didn't meet your expectations, you can also report them directly in the app, and we'll refund the credits used so you can continue trying with different photos or styles.
Please contact us through the form below with your account details so we can review your subscription history, cancellation request, and billing, and resolve this personally:
https://www.tinysnap.com/contact-us
We appreciate your feedback, as it helps us continue improving both our product and the overall customer experience.
Emily @ TinySnap 💛
TB
Tracie B.
Beware
I signed up with a small fee and done some pics a couple of them are ok rest make my grandaughter look alot older i founr out about the fees with subscription and reached out to cancel the subscription which was never done fast forward a month and they take 146 dollers Australian from my account i reach out again this time they cancel my subscription but refuse to refund the fees even tho im not using it im extreamly unhappy with how they are very hard to contact and not transparent in fees be warned not worth the headache
Response from TinySnapJun 28, 2026
We're truly sorry this was your experience ❤️❤️❤️
We have a flexible, no-questions-asked cancellation policy, so reading that your initial cancellation request wasn't successfully completed is genuinely concerning to us. If that happened, it's not the experience we want any customer to have.
Please contact us through the form below with your account details so we can review your original cancellation request, your billing history, and make sure everything has been handled correctly:
https://www.tinysnap.com/contact-us
Regarding the portraits, if any results didn't meet your expectations, you can always report them in the app and we'll refund the credits used, allowing you to try again with different photos or styles.
We appreciate you taking the time to share your experience, and we'd truly like the opportunity to make this right.❤️❤️
Emily @ TinySnap
YR
Yoli R.
Beware of lack of transparency. This is a scam!
I never leave reviews (neither good nor bad) but this is an awful scam of a service. It is nothing more than a money grab. The photos are unrealistic, as in the software completely changed my baby’s face. It was unusable. I suppose that by buying an introductory package, I was agreeing to a monthly subscription. Wouldn’t know because no email was ever sent confirming my subscription amount (shady business!). Then, when I was unexpectedly charged $42 and went to cancel this surprising subscription through my most basic of portals, there is no way to do so. Their FAQ claims that you can easily press a button, BUT THIS IS NOT TRUE! You can see under “transactions” how many snaps your account was credited, but there is no dollar amount specification, no place to review your subscription, etc. You can, of course, upgrade super easily (again, shady business) but you can’t see how much you’re paying for your actual subscription nor can you easily cancel. THIS IS A SCAM. Do not make the same mistake as me and do not give them your credit card information. What an actual waste of money and so infuriating that they hide behind a lack of transparency and communication.
Response from TinySnapJun 12, 2026
Dear Mrs. Raicovich,
Thank you for taking the time to share this feedback. We’re genuinely sorry that your experience left you feeling this way ❤️❤️❤️
We take concerns about subscriptions, billing transparency, and cancellations very seriously. We also offer a flexible, no-questions-asked cancellation policy, so if there was any confusion or if something wasn't handled correctly, we want to investigate and make it right.
Please contact us directly using the form below with your account details so we can review your subscription history, verify what happened, and help resolve any outstanding issues:
https://www.tinysnap.com/contact-us
Regarding the portraits themselves, our goal is always to create images that stay true to your child’s features. If any generated portraits don't meet expectations, they can be reported in the app and the credits used will be refunded so you can try again with different photos or styles.
❤️❤️❤️
We appreciate honest feedback like yours because it helps us improve both our product and our customer experience.
Emily @ TinySnap
AB
Aga B.
Predatory company - AVOID!
Predatory company!
Don’t purchase images from them under NO circumstances, they automatically enroll you to a €50/ moth subscription!
There is no Unsubscribe button on their page, purposely trying to make cancellations difficult.
They prey on busy parents of young babies.
Images are not even that similar even with face preservation.
And they don’t want to give refunds, claiming you used credits despite you did not in a period they billed you for.
They’re definitely using tricks and policies that are questionable.
Also, when you post a review, they ask you for an excessive amount of private information “or they may find your review not genuine”
Honeys, if you sell to EU consumers, we’re used to GDPR and saying no to excessive data collection.
I don’t trust a non EU company, some sell data to data brokers that resell to anybody.
Also, I will happily report nonconsenual subscription fee to my bank.
Response from TinySnapJun 12, 2026
Dear Aga,
We're genuinely sorry that your experience left you feeling this way ❤️❤️❤️
We take concerns about subscriptions, cancellations, privacy, and billing very seriously. We offer a flexible, no-questions-asked cancellation policy, and if there was any issue with your account or cancellation request, we'd like the opportunity to investigate it and make it right.
We also want to reassure you that we do not sell customer data, and any information requested during account verification is solely to help us locate the correct account and protect customer privacy.
If any portraits did not meet your expectations, they can always be reported in the app and the credits used are refunded so you can continue creating without losing them.
Please contact us through the form below with your account details so we can review your case personally:
https://www.tinysnap.com/contact-us
We understand your frustration and would welcome the chance to resolve this properly.
Emily @ TinySnap ❤️
MK
mandeep K.
purchased a one-time plan for only 15…
purchased a one-time plan for only 15 photos. There was NO mention of any recurring subscription at the time of purchase. After one month, $59 was deducted from my account without any consent or prior notice.
When I tried to contact them, there is no proper way to reach their support team. No live chat, no clear contact number — just an email that takes forever to respond.
This is completely unacceptable. Charging customers without consent and making it difficult to cancel is fraudulent behavior. I would NOT recommend this app to anyone.
BEWARE — hidden charges and no proper customer support!
Response from TinySnapMay 21, 2026
Dear Mandeep,
We’re truly sorry this experience left you feeling this way ❤️❤️❤️
The last thing we ever want is for someone to feel surprised by a charge or frustrated trying to reach support. We do offer a flexible, no-questions-asked cancellation policy, and if something wasn’t handled correctly, we absolutely want to make it right.
Please contact us here with your account details so we can review the charges, confirm cancellation, and help resolve this properly:
https://www.tinysnap.com/contact-us
We genuinely appreciate feedback like this because transparency and trust matter deeply to us, and we’re continuously improving both our communication and support experience ❤️
Emily @TinySnap
