Had to pay for a 1 month subscription before I could see the picture, not sure what happened to the free preview. None of the pictures I then created looked anything like my son. He is adopted and I have very few infant pics of him, so I was excited to try this. Nope, total waste of 20 bucks.
Response from TinySnapAug 29, 2026
Dear Denise,
We’re sorry the portraits didn’t capture your son as you had hoped, especially given how meaningful those few infant photos are to you. ❤️❤️❤️
TinySnap is a subscription service, and this is stated during the purchase process. We also offer simple cancellation at any time, with no questions asked.
That said, we don’t want you to feel you paid for something you couldn’t enjoy. Please contact our support team with your account details, and we’ll be happy to review your experience and see how we can make it right.
Emily @TinySnap
KB
Kerri B.
TinySnaps has been one of the worst…
TinySnaps has been one of the worst photo services I’ve ever used, and I feel completely let down by their overall business practices. Not only did they double charge me without any clear explanation, but resolving that problem turned into a stressful, time‑consuming ordeal.
The website is confusing, poorly designed, and absolutely not user‑friendly when it comes to managing your account. Finding how to cancel or change a subscription feels almost impossible: options are buried, wording is unclear, and the whole process seems deliberately complicated. It should be simple to cancel, but instead you’re forced to click through multiple pages, second‑guess every step, and hope you’ve actually stopped future charges.
When I reached out to customer service about the double billing and the difficulty cancelling, things got even worse. The representative was dismissive, argumentative, and more interested in debating than fixing the issue. Rather than owning up to the mistake and helping me, they pushed the blame onto me, acted like I didn’t understand their system, and made me feel like I was at fault for questioning charges that clearly shouldn’t have been there.
Overall, TinySnaps comes across as a company that prioritizes squeezing extra money out of customers over providing honest, straightforward service. Between the unexpected double charges, the unfriendly and confusing website, and the rude, confrontational support team, I would strongly warn others to stay away. There are plenty of other photo services out there that are transparent, easy to use, and actually respect their customers when something goes wrong.
Response from TinySnapAug 19, 2026
Dear Kerri,
We’re truly sorry to hear about your experience. We take concerns about billing, cancellations, and customer service very seriously.
Please contact our support team with your order details so we can review exactly what happened and work to resolve the issue fairly and promptly.
We sincerely apologize for the frustration this has caused and appreciate the opportunity to make things right.
Kind regards,
Emily @TinySnap
EV
EDDIE V.
I have no information about my order
I have no information about my order, no projected delivery date, no tracking information… nothing! Start your improvement process there.
Response from TinySnapAug 19, 2026
Dear Eddie,
Thank you for your trust and your order. I'm sorry you felt this way, but we send order confirmation and special email with the order tracking details automatically to every client. Maybe due to your personal privacy settings our emails were filtered to Your Spam folder?
Please do not worry, your order is on the way as informed via email with all the needed order tracking details.
Our process is fully automated and we inform our clients after the order, during the order and even following up after it has been delivered.
Get back to us via email [email protected] if you have any questions.
Kind regards,
Emily @TinySnap
TH
T H R.
The finished product is not the picture I sent them
The picture they sent me is really awesome except it is not the picture I sent them to paint. I sent them a picture of a 67 Firebird the one I got back is a 68 Firebird, which doesn’t resemble my car. I’ve complained about it but they just say oh it’s my fault. This company is terrible. Beware if you’re gonna spend your money with them they won’t back it up if it’s wrong.
Response from TinySnapAug 12, 2026
Dear Thomas,
We would, however, like to clarify a few important points for anyone reading your review. Your order was placed as an 8" × 10" vertical canvas print, and throughout the ordering process - including the final preview before purchase - the portrait was clearly displayed in that vertical orientation and with the final intended for printing image. The artwork was produced exactly as approved.
Regarding the portrait itself, every TinySnap artwork is created specifically from the customer's uploaded photo. We do not use pre-made images from a library or substitute someone else's portrait. Your uploaded photograph was the foundation for the artwork you received.
Even as a gesture of goodwill, we applied for you a 10% discount to make your initial order cheaper.
We always strive to treat our customers fairly, which is why this review is particularly disappointing to us. We respect that artistic preferences can differ, but we also feel it's important that the facts surrounding the order are accurately represented.
We wish you all the best.
Emily @TinySnap
BM
Bill M.
I ordered two separate prints
I ordered two separate prints. One for a birthday present. I received two prints of only one I ordered. In addition, they overcharged me for the two prints I received. The birthday present print never showed up. I have tried NUMEROUS times to contact them. All I get is a generic reply from an AI CSR. It apologizes, but does not address the problems. They NO customer service line to call to discuss issues with a live person. DO NOT do business with this company. It will be a nightmare if you have any kind of issue.
Response from TinySnapAug 1, 2026
Dear Bill,
We're truly sorry to hear about your experience 💛💛💛
We take order accuracy very seriously. Throughout the ordering process, we provide multiple confirmations of the selected portraits, sizes, and options - including the checkout summary, order confirmation, and production details - to ensure everything matches what the customer expects before production begins. Thus you could clearly see what is being ordered. And yes, we cannot cancel it once it's in production - it's fully personalized portrait.
Based on your review, we'd genuinely like the opportunity to investigate what happened. Please contact us directly at [email protected] with your order number. If there was any misunderstanding or issue with your order, we'll review it personally and, as a gesture of goodwill, we'd be happy to offer a partial refund that can be applied toward a replacement print order.
We sincerely apologize for the frustration you've experienced and hope you'll give us the opportunity to make things right.
Emily @ TinySnap 💛
CA
Caroline
Unwanted subscription
Unwanted subscription. I sent an email to the contact us email adress and am waiting for a reimbursement. They just charged my cc 87$!
Response from TinySnapJul 31, 2026
Dear Caroline,
We're sorry to hear this was your experience 💛💛💛
We completely understand how unexpected subscription charges can be frustrating despite clear communication. Please rest assured that we've received your email, and our support team will review your case as quickly as possible.
If the charge was made in error or you're eligible under our refund policy, we'll absolutely make it right. We pride ourselves on being fair and transparent, and we'll carefully investigate what happened before responding.
Thank you for your patience while we look into this. We appreciate the opportunity to resolve this for you.
Emily @TinySnap
RH
Robin H.
Doesn’t look like me at all.
Doesn’t look like me at all.
Response from TinySnapJul 14, 2026
Dear Robin,
Thank you for your feedback.
The quality of the uploaded photo plays a huge role in the final result. If the original image is blurry, low-resolution, or lacks facial detail, it's unfortunately not possible to preserve every feature accurately. Using a sharper, well-lit, high-quality photo can make a significant difference. And as the preview is FREE you can regenerate portraits with different photos, different styles.
If you're still not happy with your preview, please don't hesitate to contact us at [email protected]. We'll be happy to review it with you, suggest improvements, or make the adjustments needed to achieve a result you'll love.
Emily @ TinySnap
CM
Cath M.
Unwanted subscription
I wasn’t aware that if you purchase a product you will automatically have an subscription, I purchased a product because I thought it was a one time purchase, but today I was notified by my bank of the subscription. The app don’t have easily access to unscribe product, you have to email them, which Im still waiting for the reply. It’s a bait from a busy mom who just want to have a good picture for their baby. I would not recommend it in any way.
Response from TinySnapJul 14, 2026
Dear Cath,
We're truly sorry this experience left you feeling this way 💛
The last thing we want is for a busy parent to feel frustrated or surprised. We do offer a flexible, no-questions-asked cancellation policy, and if you've already contacted our support team, we'll review your request as quickly as possible.
If there was any issue with your subscription or cancellation, we'd genuinely like the opportunity to investigate it and make it right. Please don't hesitate to follow up through our support form if needed:
https://www.tinysnap.com/contact-us
Thank you for taking the time to share your experience. Feedback like yours helps us continue improving both our communication and the overall customer experience.
Emily @ TinySnap 💛
