What Mimi S.
bad product, ZERO customer service
Parts have all been defective! I've been waiting 3 weeks for a response from this company...call 10 times a day and send at least 2 emails every day but nothing. Seems like they are looking to push me past 30 days so I can't get my $1300.00 back for the defective Laveo toilet. Trying to support a fellow veteran (if that's even true) over Amazon was a BAD choice. Avoid this company.
Response from Tiny Home EquipmentJun 7, 2025
Dear Carrie, I sincerely apologize for your negative experience with our company and the Laveo toilet. Your satisfaction is important to us. We consistently get very positive feedback on these toilets, I'm sorry you didn't have the same experience. I've personally reviewed our communication records and can confirm that we've responded to your two calls and four total emails. While I understand this may not feel sufficient given your ongoing issues, I want to assure you that we haven't ignored your concerns. As previously discussed in our emails, the technical nature of your issue requires expertise that is beyond the scope of our customer service team. This is why we've consistently recommended contacting the manufacturer directly. They have the specialized knowledge to address the defective parts and performance issues you're experiencing. To facilitate this, here's the manufacturer's contact information again: Laveo Dry Flush Phone: 203-248-4440 Email: [email protected] We value your support as a fellow veteran and understand the significant investment you've made. If you continue to face difficulties after contacting the manufacturer, please let me know. I'll be happy to explore what additional support we can offer within our capabilities as a retailer. Again, I apologize for any frustration our responses may have caused. We're committed to helping our customers to the best of our abilities and appreciate your patience as we work through this situation. Sincerely, Rob Alban Tiny Home Equipment 833-717-1234