Tiny Home Equipment Reviews | Read Customer Reviews of tinyhomeequipment.com

Tiny Home Equipment Reviews | Read Customer Reviews of tinyhomeequipment.com

Tiny Home Equipment reviews

Showing 2 reviews with 1 star · Clear filters

Mr T.
Jun 19, 2025
Terrible customer service
Terrible customer service. Requested info on a product and I get a copy and paste answer multiple times. Description of products are misleading. Requested a refund and the person stops responding after sending messages back and forth. Stay away.
Response from Tiny Home EquipmentJun 19, 2025
Hi there Mr Thompson, Thank you for the message, we appreciate you taking the time to share your experience. We take all feedback seriously and are concerned about the issues you've raised regarding our customer service and product descriptions. We've thoroughly searched our records and cannot find a recent order under the name 'Mr. Thompson'. This makes it challenging for us to address your specific situation. However, we want to assure you that we're committed to resolving any issues our customers face. If you've recently interacted with us under a different name, please contact us directly at [email protected] with those details. We'd like to investigate your case properly and address your concerns. We strive to provide excellent service to all our customers and would appreciate the opportunity to make things right. Thank you for bringing these issues to our attention, as it helps us improve our service for everyone. Thanks Rob Alban 833-717-1234 [email protected]
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Jonathan A.
Oct 7, 2024
NO signature REQUIRED!! First time I used this site
First time I used this site. Purchased an RV 12-volt side by side refrigerator. They sent me the wrong tracking number. Not a big deal. The refrigerator was sent by semi-truck. Let me get to the major problem right away. Tiny Home Equipment did not have my $2000 refrigerator with "NEEDED Signature" If I had not called the delivery company and get a window when the refrigerator would arrive, they would have just left it "curbside!" This is not acceptable. More Details: When I called the delivery company they were helpful and gave me the correct tracking number and a day it would arrive. During the delivery window, I received a phone call from the delivery company saying that they could not find my home. The operator connected me with the semi-driver. The driver informed me that he could not make it down my street and that I needed to meet him in order to receive my refrigerator. THIS WAS SHOCKING!!! Luckily, I have a truck and we were able to meet less than 2 miles from my home. He loaded it in my truck and showed me that there was NO Signature Required!!!!! Totally blown away by this. I asked him, "What would have happened if I did not have a truck?" He did not have an answer for me. I am so glad that I had a truck and I was able to meet the driver for my refrigerator. I have no idea how Tiny Home Equipment would have handled it, if I didn't. I only used Tiny Home because they had the best price which included "free shipping." Goes to show you, you get what you pay for.
Response from Tiny Home EquipmentOct 8, 2024
Hi Jonathan, Thank you for taking the time to share your experience. I'm truly sorry to hear about the issues you encountered with your refrigerator delivery, and I completely understand your frustration. First, I sincerely apologize for the incorrect tracking number provided and the lack of a required signature for such a high-value item. This is definitely not the experience we aim to provide, and I appreciate you bringing this to our attention. I’m glad to hear that you were able to coordinate with the delivery company and successfully receive your refrigerator, but I can understand how challenging it must have been, especially with the need to meet the driver elsewhere. Rest assured, we are reviewing this matter with our shipping partners to ensure that situations like this don’t happen again in the future. Your order should have been handled with the utmost care, including signature confirmation, and we are addressing the oversight on our end. We value your feedback and would like to make it right. Please feel free to reach out to me directly at [your email/phone] so we can discuss a resolution that ensures your satisfaction moving forward. Again, I sincerely apologize for the inconvenience, and I hope we can regain your trust in the future. Best regards, June Customer Service, Tiny Home Equipment
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