TingfireReviews of tingfire.com

We were experiencing flickering lights and strange power surges. We were going to reach out to the power company, but before we could do that, Ting called to let us know that they were seeing “chaotic electrical activity” in our home. The agent walked me through step by step (over the phone) to determine the severity of the situation. After a thorough inspection was certain the problem was outside the home and gave me the exact language to use when speaking to the power company. The power company came out right away and fixed the problem, but out of an abundance of caution, they continued to monitor for 24 hours. It was a fantastic experience and I feel very confident in the extra level of protection. Our insurance company (Nationwide) provided the monitor.

We received the Ting notification of a possible fire hazard. Working with the Ting team, we determined I had a faulty outlet. I was impressed with the level of triage that went into the finding of the issue. Robert, my case manager, was very knowledgeable and walked me through, step by step. Once it was determined to be a faulty outlet, I replaced the outlet and the Ting team monitored for electrical arc, for 24 hours. I was back in touch with Robert and all looked good. I was also impressed with the communication (phone call, text and email). Great experience working with Robert and the entire Ting team.

We haven't had our Ting for very long, maybe a couple of months and we got a fire hazard warning one afternoon (if you don't think that gets your attention you would be mistaken). It warned of a potentially hazardous arcing somewhere in the house. We connected with Cameron at Ting that same day and he walked us through eliminating the potential issues until we zeroed in on the culprit - an old night light that we kept plugged in in the kitchen to help us see when we took the dogs out at night. Once we had unplugged that light we had no other hazards. I guess the whole point is we'd never had any idea that night light was a hazard without Ting. Cameron was extremely patient and we never felt rushed or that he was not as concerned and motivated to find the cause as we were. I don't like to think of what Ting might have prevented, but I'm sure glad we have it. Thanks Ting!

Our insurance company let us know that Ting was a service that was available to us at no cost. Since it wasn’t costing us anything, and we live in an older house, we signed up to see what it was like. I figured it would be purely informational (weekly reports of electric voltage and tips) and initially it was. When I received a text and phone call from Ting that a hazard was detected, I knew that the Ting monitor was for real. We were guided step by step through the process of identifying what outlet was causing arcing and had triggered an alert. Ting contacted an electrician on our behalf with information regarding what the problem was, which outlet needed replacing, and which breaker to turn off. When the electrician arrived, Ting stayed on the phone with him to ensure that once the outlet was replaced and tested, that no hazard was detectable. Thank you Ting for catching this!

I recently bought a cat bed that was heated and Ting found out that this was what's causing my electric to spike. I got Ting from State Farm. What a great investment. It may have prevented a house fire. The support team at TING were amazing.

Arcing in an outlet was found. They guided me in how to look for the problem, I located the problem and tightened the loose screw which was causing the arcing, they guided me through the reset process and assured me that the problem had been found and fixed.

Ting identified a faulty neutral connection at the utility pole connected to our house. This caused routine voltage spikes and brownouts with our electric service. I would have never known the situation existed until something drastic happened like a fire or a destroyed appliance. I contacted our utility company and explained the findings of my Ting sensor. The utility rep confirmed the poor neutral connection and corrected the problem.

I started getting power brownout notifications. Once I got more than one a day for a couple days I called my city utility department. They immediately knew there was an issue and came out to inspect my meter. Turns out it had been arcing which was causing the power brownouts. I called an electrician and Ting immediately. After some discussion Ting agreed that even though what was happening was not a normal fire hazard, they would help cover the cost of the repair. I’ve literally never had an easier more seamless experience. Uploading the documents, contacting the team, being kept up to date, all of it was amazing!