I had faulty outlets in the kitchen. I received text messages, email & phone calls. Tyler walked me through several procedures to find the exact issue. He was very patient & calming for me. Once the issue was located, he offered to schedule an electrician that Ting would pay up to $1,000 towards the work. I chose to get a friend to do the work. When the work was completed I called in & talked to Luis. Again, he was patient and kind. My whole experience was better than I would have expected. Thank you, again!
RO
Rob
Ting helped us avoid an electrical fire
The staff at Ting alerted us there was a potential for a fire due to arching in our electrical system. They spent time helping us identify the problem then sent out a very knowledgeable electrician to fix it. State Farm provides their customers the Ting monitor for free and then provides help to avoid a fire.
LS
Laurie S.
Very positive experience with Ting
My entire experience with Ting was positive! A potential fire hazard was detected in my home. After Ting ran several tests, five outlets with adapters were determined to be the issue. I removed all adapters and connected cords directly into the outlets themselves. This resolved all issues.
I especially appreciate the fact that each time I called, I was put in touch with a person (not AI) in less than 30 seconds. I spoke with Rebecca and Amy on different occasions. Each was polite, patient, knowledgeable and very professional.
I feel very safe since installing a Ting monitor and knowing my home contains no fire hazards.
BM
Brian M.
Thank you Ting!
Ting was provided by my insurance company State Farm. On Saturday morning , I received a text and email alerting me to a possible electrical fire hazard. Ting instructed me to call PG&E immediately which I did. When PG&E arrived an hour later, I was able to show them high and low power surges off the app. PG&E found a loose and corroded terminal which they replaced. Ting continued to monitor my house until Tuesday with good communication, until they considered the problem had been resolved. All good now. Thank you Ting!
CU
Customer
If you’re wondering whether Ting is…
If you’re wondering whether Ting is worth having, my answer is an absolute yes.
We recently moved into our new home and had no idea there was a serious electrical hazard hiding behind one of our wall outlets. Thankfully, we had a Ting sensor plugged in. It detected a problem and immediately alerted us, requesting that we call them right away.
As it turned out, the outlet was sparking and causing the breaker to trip. Without Ting, we would never have known there was a dangerous electrical issue. It’s frightening to think about what could have happened. We could have lost our home—or worse.
From the moment they contacted us, the Ting team was incredible. They stayed with us every step of the way, even speaking directly with our electrician while he assessed and repaired the faulty outlets. Their professionalism, knowledge, genuine concern, and commitment to our safety gave us tremendous peace of mind during a stressful situation.
We are beyond grateful for Ting and the protection they provide 24/7. This isn’t just a sensor—it’s a company that truly cares about keeping families safe. Thank you, Ting, for helping prevent what could have been a devastating tragedy. We will be recommending your service to everyone we know.
KS
Kim S.
There was a hazard one if my outlets
There was a hazard one if my outlets. I signed up for Ting thru State Farm and am extremely pleased with service. This far exceeded my expectations. I got a text and email on June 29th, 2026, and then a phone call to let me know there was a fire hazard in one of my electrical outlets in my house. Dovran called and took the time to find the hazard; He spent over an hour going thru my electrical panel where we turned off each breaker till we found where the spike was in the room. We had a nightlight in one of our bedrooms. The nightlight was like an old lava lamp. A small one. This nightlight was leaking and we did not know that. If it were not for the Ting device and professional customer service - we could have had a fire in our house. I cannot tell you how please I am with the Ting device and Dovran for helping find the hazard. I spoke to my State Farm agent to let them know about my experience. I highly recommend getting the Ting device. I have told my family and friends. Please look at getting the Ting device it is worth more than gold.
LA
LAB
THANK YOU TING!
I received notice from your Ting organization that arcing was detected on the system monitoring my home through your organization. Pierce called me and we spent a good hour or so checking everything plausible. We finally discovered that it was a lamp on a bedside stand. I took the lamp for assessment and found that the bulb receptacle was “fried“ and was most likely the cause of the arcing that was detected. The lamp was repaired and then retested and found to no longer be causing the arcing. Problem solved! I so truly appreciate your diligence in monitoring my home and I can't thank you enough. This was especially important to me, as my neighbor lost her house to an electrical fire a couple of months ago. It would’ve been devastating for me and my husband if such a thing happened to us. Thank you to all the Ting people who participated in resolving this issue. I might add that I ignored State Farm's free offer for this device, until my neighbor's house burned down. It spurred me on to get this and I am so glad I did. After reading other people's experiences, it made me realize how little we think about that which is "unseen" such as the electrical wires in our homes. A big THANK YOU to the inventor of this product!
DA
David
I was alerted when a representative…
I was alerted when a representative called me to alert me of a potential hazard. I didn't even realize I had a notification on the app. We spoke and tested several switches to determine the potential cause of the hazard. Apparently, there was an electrical arc. It took a couple of weeks, but we started by replacing a light bulb, then a light switch, and finally, a light fixture. During each step, Ting monitored to see if the hazard had been eliminated. When the light fixture was replaced, it took a few days to monitor to confirm that had been the issue. I'm glad I'm using Ting to help catch these types of issues that could have potentially been catastrophic.