TingfireReviews of tingfire.com

For the first year I really liked this device. Right after they charged me for the second year, it stopped working. I have spent over an hour on the phone with their supposed tech, and I have reset the device 10 times. I have used multiple iPhones, and setup WiFi networks just for this device to use alone. Nothing works. Their support system seems to be drag it out until the customer gets frustrated and throws the device in the trash.

I got Ting through State Farm. Everything was good until my unit went off. Got a phone call from ting advisor and he had me do a couple things in my fuse box. The next day I called them because I hadn’t heard anything on the following day. I never received another call for a week? The first 2 days I was afraid my house would burn down. After the 7 day of no contact about my fire hazard. Had my Sons friend over after I cancelled and it was my refrigerator causing the problem. He knew it when he heard the refrigerator turned on. I bought a new refrigerator and I am good now. Never again, how can they call you and scare the shit out of you and then never make contact with you for a week.

they detected a problem but didn't notify me till the next day. we ran a load test with a space heater for 5 hours nothing. They called again two weeks later at 9 in the morning to tell me they detected something for a half hour at 12.30 the night before. there is no issues in my house and it would have burnt down before these people even notified me of a problem. the device and program is horrible.

I’m convinced this is a bullshit service. My sensor constantly goes off-line. I would say it goes off-line every other day. How is that supposed to help detect potential fires? Also, I had a space heater plugged in and the outlet turned brown. My sensor was working at the time, but didn’t notify me. I find it hard to believe this company is legit.

Read the reviews & Instructions very carefully like installing within 10 days even if it takes 11 to get it you have violated the contract. (“YOU ARE LEGALLY CAPABLE OF ENTERING INTO ENFORCEABLE CONTRACTS”) It must be very close to your router, just because all your devices can hook up within 50 feet don’t expect it to work at half that distance. It ONLY works on a single circuit, where most homes have 20-30. We violated are contract as we did not get it within the time it is supposed to be hooked up then we couldn’t get it close enough to hook up to the router. If all of that wasn’t bad enough the false alarms were constant, yet we were told that not to be the case & it could effect our insurance coverage. We paid to get our electrical system fully tested & there were no problems. Please read the instructions very carefully as you will give up a lot by agreeing. Our electrician showed how to have something similar that will detect EVERY circuit not just one with no contracts,“memberships” plus constant false alarms. It’s amazing how State Farm wants to monitor how you drive & what you do in the privacy of your own home plus just about anyone can get into your wifi through this device as they can by what they offer to put into your car. If you feel comfortable after reading every word on both contracts have at it.

I could never get mine to work and then I discovered that the funding for whisker labs, the company that makes the Ting fire device, was led by State Farm Ventures after the company was spun off from Earth Networks. That means State Farm Ventures which is the investment arm of State farm, owns a good part of the company that makes the device. This makes me believe that of course State Farm will get their money back after the initial 3-year free period and that they have access to the data that's gathered by whisker labs. It generates a lot of false positives and if your house was built after 1998, you have afci outlets in your house which stands for arc fault circuit interrupters. These Outlets stop an arc fault from being a problem and actually do something about it. The Ting device does nothing but notify your smartphone with sometimes minor voltage fluctuations. I wouldn't get one because State Farm will use it to raise your home insurance rates based on faulty information.

I installed the Ting electrical monitoring device about eight months ago. I have State Farm insurance and Ting provides free to State Farm customers in some states like Virginia where I have my main residence. But in Delaware, State Farm is not allowed to provide for free, so I paid for it & installed in my Delaware "vacation" home where I spend about half of my time. About 3 years ago, as I was upgrading to a new heat pump, a DELMARVA Power Co. workman discovered a serious fire hazard using infrared gun (550 degrees) in a connection to the electrical panel installed by my home builder. My townhouse and other connected townhouses could have caught fire. So I had a really good reason to buy a Ting. My device constantly goes offline for hours and days even though no power outage is responsible. I have moved it from outlet to outlet in the same room where my network modem and router are installed. Then, I get constant reminders that Ting is not connected to my wireless network, so no TING information. I have other security devices connected to my network installed in the same room that do not report continual outages that last hours and days. I have contacted Ting Customer Service about six times, the main message from them is, move it to another outlet. Yes, I do when I am in Delaware but I still have numerous outages. Of course when I am at my Virginia home, I can't move it. Bottomline: if you get it free, fine, you may benefit and I have read some of the very favorable customer reports. But TING Customer Service's position is, it's my problem and they are not willing to refund my money or replace it. BUYER BEWARE, DO NOT PAY For TING (+$100), Customer Service does NOT stand behind the product.