timetospaReviews of timetospa.com

NCL passenger: Do NOT purchase Thermage skin tightening treatment while on board! Holy cow, here’s my story, don’t let this happen to you! We were onboard Norwegian Bliss July 25, 2026, Room 9918 Haven. While in the spa getting our hair done, an employee recommended “Thermage” treatment for my skin. Several spa employees promised me “immediate results” they promised that I’d be so happy and there was at least “35% difference seen in positive results right away.” Again, several employees promising me immediate results that would be very noticeable. I saw no results. I returned to the spa after the treatment and expressed my concern. The employee said “you need to wait to see results.” The information had changed from what they said and promised before the treatment. They lied to me to sell me an expensive treatment. I’ve waited. It’s been over two months and there are no visible changes seen by myself or anyone else. This is not ok to do, to lie to customers. I was charged $3,900 and this needs to be refunded. I’ve filed a complaint with NCL, BBB and rhe Attorney General. I do have Time To Spas’s employees statements of false promises on video that someone happened to capture, if ever needed. Time To Spa is a scam. Do not waste your time or money doing this while sailing on NCL.

I would give this company zero stars. I'm still waiting for a response after 3 weeks! One of my products was not shipped. Do not do business with these people whoever they are. There is a super hard sell on cruise ships as well. This company is the absolute worst and there were only 2 products out of many that I thought worth ordering. Most are inferior.

I purchased 4 products from this company while on a Norwegian cruise. The website said delivery would be 5-7 business days. I have been off the cruise ship for two weeks and the package has still not arrived. When I call to inquire, I am told by customer service it will arrive same day or the next. This has been going on for a week. Fed Ex shows they have the package but can not provide a delivery date. After purchasing over $1,300 in products, I am very disappointed in the time being taken for delivery or updated information. I purchased additional products (same brand) from Amazon after returning home and received them the next day. TimeToSpa sells a high-end product with a high price but then ships their products in the cheapest manner. Not a good business practice from a consumer's point of view.

Would rate zero if that were an option. I am writing to warn as others here have done, do not do business with the company. There is something very shady about them and I intend to inform the FL attorney general's office. First the presentation on the ship is vague and misleading, you do not know the products names or ingredients; you are not given enough information to make a good decision, shame on me for falling for the pitch. Then, upon canceling, they drag out the refund, I have yet to receive it after more than 30 days, I am hopeful it arrives as it is a lot of money. I encourage everyone who has been effected to report them to as many resources as possible to try to stop this business from taking advantage of people and holding onto their money!

Company ships expired product and customer service is terrible. They could care less and they will recite to you there is nothing they can do if it’s beyond their refund policy. Even though I was not trying to get a refund, I simply wanted product that was not expired prior to the ship date. My suggestion to everyone, buy direct from Elemis or from the product manufacturer. This company is terrible and in my opinion should be shut down. I would not and will never use any product shipped from this company. If your product is expired contact the manufacturer and let them know how terrible this company.

Absolute rort and illegal company!!!!! My mother went on a cruise on the Carnival Luminosa. She told them the EXACT product she wanted to buy as we had purchased on a previous ship. They sold her the incorrect product, they have a returns policy. We shipped back in January for an EXCHANGE to the correct product, meeting all of the returns policies and we HAVE NOT received any product, they refuse to respond to an email and they don't answer their phone!!! Avoid and DO NOT ever trust

Don't get scammed by the onboard shops. Everything is very expensive and the staff is dishonest. Customer service is also terrible.

We went on the Carnival Jubilee on November 20 thru November 29 2025. When we got home, a few days later I received a box from One Time Spa. Box full of items I cannot use. I contacted them right away and was given return instructions. Followed instructions as directed and it has been 5 months and nothing has been done. I have tried to e-mail and no answer. Phone calls and no return calls. DO NOT BELIEVE THEM! They just want your money and don't care to communicate with you. I'm still waiting for a response and my refund. BE CAREFUL WITH THIS COMPANY ON THE CARNIVAL JUBILEE!!! STAY AWAY FROM THE SPA.