TimeSolvReviews of timesolv.com

It is functional for a solo, but not easily customizable. Support was great the first 3 years and problems where quickly solved. I thought this would be my last billing program. Suddenly, however, there is no support at all. Requests for help by email and phone are unanswered after a month. Chat goes nowhere. Clearly there are internal problems.

Timesolv works fine, although it loads very slowly and it takes a bit to pull up the day that you're looking for.

Very easy and efficient way to enter time tickets. Thanks.

The law firm I work for just made the switch from MyCase to TimeSolv. So far, however, I've been unimpressed. Before I continue listing the pros and cons, I have to mention our initial experience with porting data over from our prior software, MyCase. The TimeSolv sales rep we corresponded with initially represented that they would port all of our case data over from MyCase to TimeSolv, but, after we signed on, we were informed that they could only migrate "active" cases. Skip ahead a few weeks and now they tell us that they can only migrate data that we provide to them in CSV format, which means we have to either generate those reports ourselves or manually re-input everything. This is coupled with the fact that what cases they did migrate didn't include contact information for case parties and some were improperly indexed. That out of the way, on to the pros and cons: Pros -TimeSync. TimeSolv's desktop timing app lets you keep several timers open at the same time. MyCase only allows three at any given time. -Quickbooks integration. -Detailed billing reports. Appears more robust than MyCase. -Dedicated "Help" button which provides tutorials for TimeSolv. Cons - Unintuitive. The UI is very clunky compared to any other legal software I've used. Just to setup an invoice and to process a payment requires navigating three different tabs. Just the general aesthetic is very bare bones. - Technical limitations/glitches. On multiple occasions, I've had to log out and back in to TimeSolv in order to see new cases or time entries added by other users. For whatever reason, said entries wouldn't sync until I manually logged off. - Important features not accessible on all account levels. Most of the helpful reports that you can generate with TimeSolv are not accessible unless you have an admin level account.

Is not an easy product to use and could be simplified to fix this problem. I will say, however, that the customer service support has been excellent and is perhaps the best part of the product.

Very easy to use, like it a lot, good customer service, some functionalities can be improved.

It isn't user friendly and the menu options take a little learning to get right. The visuals on the page could also be improved - lawyers read all the time and this user interface does no favors for tired eyes! But it is an effective way to keep accurate time entries. If that is all you need, not running expansive time reports, and the price is right for you, then this might work for you.

TimeSolv has room for improvements. The program forces you to download many of its reports rather than allowing us to preview them online first. Second, manipulation of invoice format is cryptic. Unless you know what you’re doing you’ll spend a lot of time hunting. The program is not as powerful as TimeSlips, which I used in the past until it become too pricey. Lastly I don’t think TimeSolv should double the charge for a second timekeeper in a small office; one fee should cover up to 5 users.