Timeshare ComplianceReviews of timesharecompliance.com

Response from Timeshare ComplianceMay 9, 2019

Thank you for your review Tony & Kimberly, we appreciate the feedback. We apologize if you felt like we didn't meet your communication expectations. Usually, no news is good news. To clarify, we do not stall progress until all payments are made we continue to work on your case until you reach full cancellation. We reviewed your case and see that we canceled your contact, CONGRATULATIONS!!! Thank you for your patience and trust in us, Rachel

Response from Timeshare ComplianceMay 10, 2019

CJ, thank you for the review and for providing detailed feedback. To clarify, your case is very important to us and we are working as hard as we can to get your contract cancelled. Unfortunately, it is up to the developer to cooperate with your attorney. This process can take up to 18 - 24 months, we apologize if you were told differently. We reviewed your case file and it looks like you just spoke with your case representative on April 23rd at 3:39 PST. Please reach out to them directly with any concerns or questions in the future. It's their top priority to keep you informed! Thanks for your patience through this process, Rachel

Response from Timeshare ComplianceMay 13, 2019

Thank you for taking the time to leave a review Shelley & Dominick. We reviewed your case and see that your case representative has been trying to reach you since April 17th. Please call them as soon as you can so that we can move your case along faster. I have made a note to your case rep to continue reaching out and keep you updated more frequently. Thank you for your patience, Rachel

Response from Timeshare ComplianceDec 14, 2018

Chris, Thank you for replying to the survey. I just took a look at your account and noticed your representative reached out to your attorney on 12/12/18. As soon as we here back we will give you a call. Thank you again. Scott

Response from Timeshare ComplianceMay 10, 2019

Jacqueline, thank you for bringing this to our attention. We apologize it took you a while to get through to your case representative. After reviewing your case it looks like we resolved this issue but please contact me directly ([email protected]), so I can further assist you. Thanks for your feedback and patience! Rachel

Response from Timeshare ComplianceMay 14, 2019

Mechelle & Nosente, thank you for taking the time to leave a review. We looked at your case file and see that your attorney was able to get your contract canceled fairly quickly, all things considered. Congratulations!!! Thank you for working with us and getting all your documents to us in a timely and organized manner. It made a big difference when working with the attorney and developer. Thank you again, Rachel

Response from Timeshare ComplianceMay 10, 2019

Thank you for the feedback Fred & Selina, please understand that this is a lengthy process and can take a long time to hear back from the developer once the attorney begins negotiation. As soon as we get an update from the attorney we reach out to you right away. It looks like you had communication with your case representative 17 days after writing this review. Thank you for your continued patience, Rachel

Response from Timeshare ComplianceMay 10, 2019

Thank you for leaving this review, Ray & Paula. To clarify, we have multiple departments that all specialize in various steps of the process. If you feel your representative has changed frequently, that is due to the fact that it is necessary for you to go through three different departments. We want to make certain that your case is set up for success therefore, you will work with a total of three experts in our organization. Once you are assigned a case expert in our Client Services department, that will be the only team member you have contact with until you reach full cancellation. Thank you for understanding, Rachel