TimekettleReviews of timekettle.co

Pessima azienda cinese assistenza pari a zero. Non ho potuto provare le cuffie perché con la traduzione non funzionano Se avessi letto prima le recensioni non mi sarei fatto fregare 😱

Watched the W4 Pro product view on Timekettle's website. It shows two people talking very fast at each other with no delay. I thought that was amazing. So I purchased it for $404 dollars. When I used it in real life I was in a similar situation as the video. Sitting across from a Romanian fried who speaks little English. The product did not work as advertised. It was a good 5 - 20 second delay. It sometimes said poor connection, yet when I tested my cell speed it was 500mbs down and 200mbps up. We tried for 30 minutes to use it. Gave up on the 1:1 mode and tried traditional one at a time translate mode. Even in that mode it was wrong 40% of the time on translations. When I asked to return it, they told me I had to send them a video and help test it for them. When I refused, they said they'd accept a return but I have to pay return shipping. I ended up buying an IFlyTek translator off of Amazon and it worked perfectly in the same situation. I would not recommend this product. Needs more bugs worked out.

I purchased the M3 earbuds and Zero portable translator whilst on sale with some hope that one or the other might be of assistance in my travels. The Zero never worked, right out of the packaging. The instructions are very simple, so I know I did everything correctly. They just didn’t work. It happens. The M3 earbuds I was initially very happy with when testing against YouTube clips in foreign languages. But when testing in a real world situation in my multi-lingual office, they didn’t pick up anyone else’s voice, and were a complete kerfuffle to set up ready for testing in each language. At this point I was disappointed that the technology wasn’t there yet, but I was content to return and looked forward to seeing what the next few generations of the product would achieve, while I continued to Google-translate my way across overseas destinations. I arranged to return the product. Although the Zero didn’t work at all, I was still advised that I would be liable for return postage. It was negligible, so I didn’t contest it. But I was, again, somewhat disappointed in the service and ethics of the company. The BIGGIE is that I sent the item back Next Day Special Delivery and never heard anything back from the company. This part is on me. Life has been busy of late, and a week passed before it occurred to me to recall I had not received any confirmation or refund of this return. by that time I had put the receipt ‘someplace special’ (insert facepalm here) and now have to concede that it is lost forever. Annoying, but should not have been a problem if Timekettle were an honest company who acknowledged receipt of the product. It would have been easy for them to identify as I put the order number both on and IN the packaging, along with both products and a note explaining the reason for the return, as well as my name and contact details. Regrettably, Timekettle refuse to acknowledge having received this item, so I am not only out of pocket the full cost of both items, but also paid to have it shipped back to them at my own cost. Feeling foolish and victimised. It is of course ultimately on me for not keeping a handle on such a valuable receipt. But the experience does also expose the genuinely unethical nature of the company. And at present the gimmicky product is so sub par as to not be worth the risk.

I bought the headphones and they are of Aliexpress quality, both the printed instructions, the material, bluethooth connection, TERRIBLE translation and on top of that, I claim my right to return and they want me to take care of the costs when my reason for returning their product is that they are devices over 400 dollars that have a quality of about 20 dollars. That is, QUALITY, so as their own returns law says, THEY have to take charge, they offer me a discount so that I can keep the product, they ask me for videos of my complaint, I am telling you that the materials and quality are Poor things, don't prolong the situation so that the return deadline passes, take the blame and keep the customer happy and even more so when we say that we were going to give a second chance in the future. Don't trust it. SHAMEFUL.

I am another customer who ordered this item and never received it. I called customer service and there were literally roosters crowing in the background the whole time. They promised to escalate my case and respond within 24 hours but they never responded or sent an email or anything. When I contacted them again, they keep telling me to be patient. They won't help me at all despite this item being lost in transit for two weeks. My post master confirmed that it is lost despite being scanned into a facility thousands of miles away from my home over a week ago where it hasn't moved since. I have contacted their customer service numerous times and they won't help me at all.

I ordered their flagship W2 Edge model from this company and for some reason I thought they were American, they're Chinese and as I found out, I got Chinese customer service! Shipping was fast but the product arrived defective. One earbud worked but the left earbud was totally dead. I have tried explaining this to them many times in the chat and via email but the refuse to listen. They asked me to make a video of the defective product (which I did) then their technical support department requested another video of the defective product this time in it's charging case. I was reluctant to play these silly games, I know when a device is charging and when it isn't, I also know when a device is working and when a device is totally dead! Nonetheless, they will not help or replace the earbud until they get their precious video... what next? A video of my standing on on a table or leaning out of a window whilst holding the left earbud at 90 degrees to the position of the moon before they finally accept that their product is terrible? Take advice from the reviews here, the product quality is poor. The translations software is poor, the customer service is shocking!! AVOID!!!

So I tried calling tried messaging because they were not working no matter the amount of resets. I followed everything. They are now saying I pay shipping AND they are going to deduct 10% if it’s not perfect. Well packaging is perfect. Oh and they offered 15% off to keep them. What a crock of a company! Amazon I never should have ordered from anyone else! I feel like I cheated on my shopping site and I’m paying for it LITERALLY!!!

THIEVES Hands down the worst company I've ever tried to deal with. Never received my order, they've taken my money and stopped replying to EVERY avenue of communication they recommend. As far as I'm concerned they're thieves and not to be trusted. AVOID AT ALL COSTS. It cost me $200. I'm not the only one.