TimekettleReviews of timekettle.co

Warning WARNING....Never buy from or trust timekettle!!!!!! They will take your money and never send the item. Customer service will give you the run around and lie to you about any resolution. I now have my bank fighting to get my money back and have started the complaint process with the state fraudulent company and fraud department. AGAIN NEVER EVER TRUST OR BUY ANYTHING FROM TIMEKETTLE OR AFFILIATES!!!!!

Sono totalmente disonesti. Se una cosa non funziona trovano mille sistemi per non ripararla o sostituirla. Ho iniziato una discussione via mail per un traduttore ed il tentativo era chiaramente quello di stancare il cliente. Sono pure arrivati a dirmi che la batteria di un traduttore, in caso di non utilizzo, dura al massimo 12 ore... ma si può! ppi dopo altre mail mi hanno chiesto la data di acquisto (cosa già detta nelle mail precedenti). Praticamente hanno un a persona che ha il compito di rispondere sciochezze per stancarti tanto sanno perfettamente che non risolveranno mai il tuo problema. Se non volete rimanere fregati acqusitate altre marche.

Ordered a product. Ordered wrong version took almost a month and three different contacts with the company to get the wrong product refunded. They immediately cancelled the wrong order, but did not refund it. They never shipped any product. Despite that, it too three attempts and three weeks to get a refund on the money billed to my credit card.

I ordered the Timekettle W4 Pro earbuds, but the box arrived completely empty. I immediately contacted customer service, sent photos, and followed up several times — no one ever replied. I finally had to dispute the charge with my credit card to get my money back. Extremely disappointing experience and very poor customer service. I don’t recommend buying from them.

Worst experience ever. I was overcharged by almost 35% because the store switched the price from USD to GBP at the same number without warning. No clear answers from support, and refund took 3 weeks with constant reminders. Totally dishonest. Why should I contact you? I did it 4 times and did not receive a single answer with a clear explanation. You are deliberately hiding information about the price change.

I ordered a set of Pro Translator Earbuds from Timekettle a week ago for an upcoming trip. On their website, it clearly states UK delivery in 3–5 days, which gave me plenty of time before I travel (14 days total). A week later, the order still hasn’t even left Hong Kong. When I chased it up, I got vague responses from what felt like a chat bot or AI. I was told the 3–5 day delivery only applies if you specifically choose express delivery (5–7 days apparently), but if you go with standard it’s “around 14 days.” Problem is: there was no option to pick delivery times when I ordered. All it said was free delivery on orders over £139. I paid via Apple Pay (because I don’t like putting card details in), and instead of £352, I was charged £404. When I questioned this, I was told I can just return them when they eventually arrive. Not much use when I need them before my trip. I even pointed out I could buy the same item on Amazon for the same price, and their reply was basically: “Amazon doesn’t give you a guarantee, but if you want to order another set, we can put that on express delivery.” So, essentially, their “solution” was for me to pay for a second pair and hope those ones turn up in time. What a joke. I really hope the earbuds are better than their misleading website and shambolic customer service.

What began as being enthusiastic and looking forward to using the Timekettle WT2 Edge Translator Earbuds became one of the most frustrating and disappointing experiences in a long time. It began with receiving a box that was crushed or bent on all 4 sides--it arrived via USPS but had come from China. It appeared that someone had actually tried to get into the box because the packaging and the owner's manual were bent and looked like they had been tampered with. Surprisingly, the earbuds, which were encased in a small white plastic case, were still intact. I contacted Timekettle's Customer Support group, and explained the damaged packaging, but agreed at their request to try out the earbuds first. However, when I attempted to use the earbuds to translate content spoken by a Japanese physician (from an online medical meeting), the content it produced was a series of unintelligible phrases that made no sense (ie, translated into gobbledygook) and certainly did not pertain to the topic being discussed. After the unsuccessful performance of these earbuds, I went through the gruelling process of returning them. First, they had to be shipped to a P.O. Box in California and presumably sent back to China from there. I was informed by Timekettle Customer Service that my refund would be processed through PayPal; however, instead of refunding my PayPal account, Timekettle indicated that I was the SELLER, which of course I was not and proceeded to hold up payment and require a bunch of information as if I were the seller. Timekettle's error in doing this proceeded to BLOCK my PayPal account for nearly 2 weeks. I was finally able to speak with someone at PayPal who adjusted the error and processed my refund. All of the back and forth with Timekettle's Customer Service and numerous phone calls with PayPal added up to many hours of my time in order to realize this refund. Just remember, these are not cheap earbuds and most people cannot just flush $345 down the toilet and walk away. I lost so many hours through this frustrating process. If you are considering purchasing anything from Timekettle, I urge you to reconsider, as their product did not perform at all as advertised and trying to obtain a refund will shorten your lifespan.

I got scammed into buying Timekettle earbuds, expecting advanced translation features. What I got was cheap, substandard earbuds with terrible sound and practically broken translation. It skips the first few words of each sentence, making conversations impossible. And if you lose one earbud? The whole thing stops working. Yes — the app is locked unless both earbuds are connected. This is predatory. The functionality used to work with a single piece, but they removed it in a later update to force users into buying replacements or new units. Do not trust this brand. It’s a scam. You're just paying for an app that doesn't even work right. Avoid at all costs.