The Tile ShopReviews of tileshop.com

I loved this store until I was denied the right to return over $400 worth of fully boxed tiles because it was a few days past the 60-day return policy. They would rather lose a lifetime customer than be slightly flexible in their return policies. This is a poor business practice! The contractor took slightly longer to complete the project than expected. The former assistant manager, Sandy, would have helped me. Now I know why he left this company.I am done with them. Beware and go elsewhere to buy your tiles.

Using this company was a breeze from start of the purchase to the delivery from FedEx. all great will be using them again.🫡👍

We had a nice initial visit to the Tile Shop in Nashville for shopping--getting good information and education from our sales representative for bathroom tile and accessories. Unfortunately, it went downhill after our purchase in mid August. We spent $425 for delivery of the order to our house. For this charge, delivery was provided in a third party unmarked truck. The delivery came with two pieces of expensive broken tile, and the wooden pallets to carry the tile were left behind at our house. After two weeks, the replacement tile is not available (and the Tile Shop wants us to pick it up when ready!). Overall, a disappointing (and expensive) experience. We would expect far better than what we received.

Great company

Very upset that they would not give me credit for unused tile, especially since I’m a builder. They said I was 17 days past the policy cutoff. Unacceptable. I was in store to buy more of a different tile. This is not a store for builders. I’m going elsewhere for my tile needs.

Super cool website! Love the design sections and customer gallery of examples.