The Tile ShopReviews of tileshop.com

This was my letter to the company . I am writing to express my strong dissatisfaction with the condition of the tiles I recently received from your company. I ordered two boxes of tiles for a bathroom remodel, and upon opening them, I discovered that nearly half of the tiles in both boxes were cracked at the corners and completely unusable. This is not only disappointing but also extremely frustrating, as it has delayed my project. It is clear that the damage resulted from the careless way the tiles were packed. Proper packaging should ensure that fragile materials like tiles arrive intact, and in this case, your company failed to meet that basic standard. While I do not expect that I will receive any refund for the damage, I want to make it clear that I complete many bathroom projects, and based on this experience, I will not be purchasing from your company again. This lack of care and quality control has cost me both time and money. I hope you take this feedback seriously and make improvements to your packaging process so that other customers do not experience the same issue.

Beautiful selection, but way too expensive for what I was looking for. I ended up finding similar tile elsewhere for a much better price. — Mary Winslow

My review of the Tile Shop in Glendale, AZ. Go into any store today and look around for help. It takes time and most are young and uninformed, but willing to try to help you. Results will vary greatly. Then you come upon a gem, it surprises you, and you step back trying to grasp that the person in front of you, this employee of the store, actually knows what they are talking about. Such was our experience with The Tile Shop. Immediately after entering, the manager, Mike, approached us to see if we needed help. He was full of information and answered all our questions with what I felt was expert clarification without being wordy. He then turned us over to JB. This is where it really gets special. JB is the guy you always hope you will get but rarely do when you need answers and have multitudes of questions. We were on a mission to completely revamp and remodel our bath and shower. Clueless about tiles and materials, JB sat us down, listened intently, looked at pics we had of our current bath, and then through 3 separate meetings, gently and calmly (because we were nervous and unsure) lead us through all the options available that we might be happy with. The amount of time he gave us was a true gift. We were never rushed, never pushed to make a decision, only given ideas, samples and ideas to consider before deciding on what we felt would work for us. Most of all, he made us comfortable. Always seeking a way to make sure we got what we wanted and why some ideas we picked would not work well. There were many above and beyond issues he jumped on to help us with, such as working with our general contractor and the issues he had. JB got it done, and we walked away feeling like we were given the most professional service possible and gaining a bath we dreamed about at a very fair price. The bath is complete now, and I have submitted photographs for the store. It is more spectacular than we ever imagined, and the outcome is because we found the perfect guy to help us in making our ideas work and flow together in a way that only JB’s assistance could have made possible. We can never thank him enough. Highly recommend these folks if you are looking for tile. Just sayin….. Chuck and Connie Rasmussen

fantastic fantastic fantastic fantastic fantastic fantastic fantastic fantastic fantastic fantastic fantastic fantastic

Oversold tile quantity by 25% ($1,500) and will not accept returns because the project exceeded their 60 day return policy. The quantity was recommended by their sales staff. We did not change our design. Our tile was delivered March 29th and I requested a return June 20th. It was white subway tile for two bathrooms. Very timeless material. Be cautious when you purchase here.

I used to buy materials from these guys about 20 years ago. Restarted to shop with them once I relocated back to US. They have a large variety of tile products, and the staff is very helpful. Everything you need for a tile project. Highly recommended!

The checkout experience is horrible. The website is extremely slow and I was forced to create an account. The process took more than 20 minutes just to check out.

You know what? I was going to go there to place a $10K order. Forget them. I’ll go somewhere else after reading all the negative reviews.