0. The devices work with a companion mobile app for Android and iOS, which allows users to locate lost items through Bluetooth or where they were last seen.
Tile (tile.com) has 51 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingInternet & Software · El Monte, California
Excellent
Internet & Software · Los Angeles, California
Excellent
Internet & Software · San Francisco, California
Excellent
Internet & Software · San Francisco, California
Excellent
Showing 43 reviews with 1 star · Clear filters
Sarah D.
Literally the worst customer service ever. They escalated my complaint with a product that never worked then as they haven't resolved it tell me its out of the 30 day warranty.... They have my tile I'm still waiting for a refund. They now need to escalate that.... Absolutely dreadful
Romain S.
I bought a kit for Christmas. during the payment on their site an error occurred. the delivery address was completely wrong and the package was sent to another address. out of € 55, the company only refund me € 35, with the return costs at my expense. inadmissible! do not buy from them! scam!
Rodrigo L.
The product for this company is very good (finds items for you) but the company has the WORST customer support of all the products I purchase. Their support is only via a chat window. Their email bounces back all the messages. I purchased a replacement set of tiles for almost $80.00. I contacted customer support when I could not activate the tiles. The first person, some Asian name, would not deviate from the script she had even though I explained multiple times that what she was indicating I do would not work. Long story short, after more than 4 tries I decided to return the tiles. I had to ship them back before I would get a refund. After more than 3 weeks after their receipt (I sent return receipt) I got the refund. The following week I received ANOTHER shipment from them without me ordering them so I requested a refund and an RMA (return material authorization). The ONLY way to inform them was via their chat which took over 5 minutes to initialize. After 2 weeks of getting useless replies to my request, I disputed the charge with my credit card, 3 months later Tile requested I cancel my dispute so they would issue a new refund. I cancelled the dispute and they then replied that the credit card had issued a refund. This was a fabrication from their part. As a result of this, I came to the conclusion that even though they have a good product, they have not paid any attention to the customer support and thus leave their customers totally frustrated and dissatisfied.