Jeff L.
Miss-leading ship times showed 24-48…
Miss-leading ship times shoes 24-48 hours .. 2 weeks with no updates , send an email and they said it's been ordered and will ship when they get it !!!
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Tiger Supplies (tigersupplies.com) has 137 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Showing 9 reviews with 2 stars · Clear filters
Jeff L.
Miss-leading ship times shoes 24-48 hours .. 2 weeks with no updates , send an email and they said it's been ordered and will ship when they get it !!!
Patricia K.
Ordered from them... got my order details but no shipping tracking! Appears to be a third party. I had to call 3 times the rep emailed to company twice with no response. I had to ask her to escalate and to call the company. It finally shipped but again no tracking and only a promise that it would arrive the following Wednesday. I had to call a 4th time before it actially shipped. I will never use this company again.
Aaron S.
Tiger shipped less than half my order ... didn't notify me until my shipment arrived that 19 were backordered. Placed another order prior to getting that box and was NEVER contacted until I reached out myself. Unbelievable.
Response from Tiger SuppliesSep 21, 2016
Thank you for your feedback! Generally, an email is sent out the day the order is placed warning about backorders. We apologize that you did not receive the email. We see that a couple of orders have been placed for the same item after this one and everything was delivered on time and shipped within 24-48 hours.
JA
i placed an order for in stock items that should have shipped in no more than 48 hours. I placed the order on the 1st of September. I communicated with the company on the 8th of September. I was told that they had shipped that day, but no tracking number provided. I emailed today, thankfully UPS delivered the items today. I actually received the tracking number about 3 hours after the UPS delivery. This is not the customer service that I had received on past orders and am concerned about moving forward.
Rick M.
I ordered 4 Tripods and 1 was placed on backorder. Nobody informed me of this as I was waiting for the remaining Tripod. I contacted Customer Service and was informed it would be shipped out within a day or two. 4 weeks later no Tripod. I contacted Customer Service again with a Rep saying they will check and get back with me. They never did. Tripod finally showed up 6 weeks after first customer service call. Needless to say I will not be using Tiger Supplies again.
Response from Tiger SuppliesJul 26, 2016
Thank you for your feedback. We apologize that you did not receive your order on time and that you did not know that the item was on back order. In general, when an item is on back order, an email is sent out. We apologize that you did not receive an email. We have taken steps to ensure that this does not occur again. To help compensate for the delay, the shipping fee was fully refunded.
Sheri S.
I had placed an order that was guaranteed to be here by a certain time. It showed up a week and a half late. In between that time we had ordered the exact same item to be overnighted because we needed it and that also did not get delivered until days later. When I called and asked for the invoice, the representative ignored me and never sent it to me. He sent it to someone else instead, for whatever reason. I ended up returning both items. A coworker of mine told me to not order from you because he said you were terrible. I didn't listen and gave you a shot anyway. I will not be a returning customer.
Response from Tiger SuppliesJul 11, 2016
Thank you for your feedback. We apologize for all the inconveniences that this has caused. I am showing that this order was placed on 3/21 at the end of the day. It was shipped on 3/23 within our 24-48 hour time frame listed on our website. We have refunded the additional shipping fee for the expedited shipping.
Sue
I placed an order for my company and when I received the merchandise a week later, the supplies did not even match the order numbers. Tiger Supply sent a return label (no charge) and I requested expedited delivery of the correct items. Those items came a week later. Two weeks for supplies that I would have had in 2 days from other sources. I will not order from them again
Response from Tiger SuppliesJul 11, 2016
Thank you for your feedback. We apologize for all the inconveniences that this has caused. The warehouse manager has informed of this and has taken steps to ensure that this does not occur again.
Kristina W.
I had ordered 5 of the same brackets. My order arrived, I received 4 of the brackets I ordered and one random bracket that I did not order. I called Tiger Supplies and was told the customer service person was on the other line and they took my information down and was told I would get a call back shortly. No call came. Three days later, I call again, get the right person, get my bracket shipped to me and a prepaid package to send the wrong bracket back. This whole process took a month! I am glad I did not urgently need these brackets. What a nightmare. Hopefully IF I order again, the person will pay enough attention to put my correct order in the bag so I do not need to return another item.
Response from Tiger SuppliesAug 22, 2013
Thank you for your feedback! We apologize for all the inconveniences this has caused. Since this order was shipped directly from the manufacturer, our management discussed the issue with them. The manufacturer has taken measures on their end to ensure that this never occurs again.