bishwarup T.
Very Disappointing Experience – Rules Changed Midway and Poor Platform Stability
I purchased two $25K challenge accounts with Tigerfunded. One account was blown due to my own mistake, which I fully accept. However, the experience with my second account has been very frustrating and unfair. When I was close to reaching the profit target, the platform suddenly introduced a consistency rule, even though the program I purchased clearly stated that no such rule applied. I sent screenshots to customer support showing the program details that explicitly mentioned there was no consistency rule for my account type, but despite reaching out multiple times, I did not receive any proper response or clarification. Later, my account was suddenly stopped, with the claim that it had breached the loss rule. From my records and trade history, the account never breached the maximum loss limit, which makes this action very confusing and concerning. Another major issue is the platform stability. The trading interface is quite buggy, and there is no proper mobile app. There have been several occasions where the platform took 5–10 minutes just to refresh or update account information. When I contacted customer support about this, the suggestion I received was simply to restart my phone, which did not address the actual issue. Overall, this experience has been disappointing due to: * Rules seemingly changing during the challenge * Lack of response from customer support * Accounts being stopped despite not breaching limits * A buggy and unreliable trading platform I hope the company improves transparency, customer support responsiveness, and platform stability in the future.