TigerChef.comReviews of tigerchef.com

Tiger Chef gave order date on order I placed on April 2nd. It said ship date May 28th. Then I contact them on May 4,2020 and they say now June 1st. That sad thing is orders for same item I place a month later state June 1st. This is just shady business and never order from them. They lie and give false answers. NEVER BUY FROM!

I ordered large melamine chargers and nowhere on the description on their website did it say they were not food-safe. They were heavy so I paid a lot for shipping but when I opened them it was clearly marked on the bottom of each plate "not food safe". I called them to say I would not have ordered them if I had known and should not have to pay another large shipping fee to return them. They were very rude and told me that "everyone knows chargers aren't food safe". I pointed them to the Crate and Barrel website where all chargers are clearly described as food safe or non food-safe and they still would not split the shipping fee with me. In reality they should have refunded the first shipping fee but I did not even ask for that. I do not think they acted professionally or appropriately in this matter and would not order from them again.

They tried to scam me by requesting a check or wire transfer to process my order. I had already used PayPal when I placed order. No way I would send a check to them with my bank account info. I smelled a fraud on their behalf when they sent me an email stating they needed a wire transfer or check.

Had a horrible experience with Tiger Chef...1st they have one of the most expensive shipping cost...but they gave me a small discount so i decided to give them a try. Bad mistake, when i got the box if was so poorly packed and broken..it was so bad i was surprised my items didnt come damage. Please be aware they do not provide a packing slip. I notice they sent me a partial shipment, contacted them asking the status of remaining items, promise it would be shipped immediately..it was not..only upside they return the money i spend for the item they didnt delivery...will never order from them again.

I WOULD NEVER EVER RECOMEND THIS COMPANY TO NO ONE EVEN IF YOUR STUFF IS ON SALE FOR $1.00. I KNEW SOMETHING WAS FISHY, WHEN I NEVER RECEIVED MY TRACKING INFORMATION....YOU SEND A PART OF THE ORDER & TELLING ME THE OTHER MERCHANDISE IS GONNA CONE IN THE MAIL THE NEXT DAY WHICH DIDN'T MAKE SENSE. A REPRESENTATIVE HAD THE NERVE TO TELL ME TO CONE PICK IT UP!!!!👎🏾🤔🙄😡

I requested a shipping quote to Canada and 5 full business days have gone by and still no answer. I can't say anything good so far about how they run their business and treat their customers. 99% of online merchants can provide a shipping quote on the spot. This is embarrassing to say the least.

Ordered an expandable 6-wheel dough cutter from TigerChef because the low price. Well, you get what you pay for. The dough cutter did not expand evenly so it would not provide evenly cut strips, and the locking mechanism did not work. I called on Friday at 4pm and was told that a "ticket" would be created to investigate the issue, but I would not receive a response until Monday or Tuesday because they close at 5pm on Fridays and don't work weekends. I did not receive any notification until Wednesday which was an email that stated the locking mechanism should work so a replacement was being sent to me. Well, this didn't address the dough cutter not expanding evenly. When I called about an hour after I received the email and explained that only one of the issues with the product was being addressed, I was told "well, let's wait and see if the replacement works." I was not happy with this response and asked to speak with a customer service manager. The gentleman told me the same thing and I explained my frustration with this kind of service. I had ordered the product 12 days earlier and I'm left without a working product. And now I have to wait for a replacement to be sent to me and "hope" that it works. There is no one available who can inspect products they sell because they ship from different warehouses across the country. Well, if you're going to be selling a product, someone needs to be available who can answer questions about that product. The replacement eventually arrived and once again the dough cutter did not expand evenly and the locking mechanism did not work. I called back (now 16 days after the order was replaced) and asked for a refund including the outrageously overpriced shipping charges. It is now 10 days since I asked for the refund and a refund still has not been issued. I have never been so frustrated with a company in my life. I've had better service from student loan companies and the IRS.

Terrible Company to do business with rude and down right beligerent ordered blades for my french fry cutter anything but helpful I DO have the cutter that they distribute the extra blades will not fit the cutter ( the holes are less than a 16th out but they have said it's not ours we'll charge 15% restocking fee and non-refundable return postage. DO NOT EVER DO BUSINESS WITH THIS COMPANY!!!!!