Shop V.
horrible customer service.
I had a good experience with the cleaner but not everything was done according to their « deep cleaning » description. I tried getting in touch with their customer service over 5 times and they never respond. I finally received an email and then they stopped responding again. Terrible customer service. I also referred a friend and never received my 25$ coupon but my friend did.
Response from TIDY appJun 11, 2023
Dear Shop Viixen, We're truly sorry to hear about your recent experience. It's not reflective of the high standards we strive to uphold. Rest assured, we're addressing the concerns with our deep cleaning service and customer response times immediately. As for the referral coupon, the $25 is credited to your account once your friend completes their cleaning service. Your friend, however, receives their $25 coupon immediately upon booking. We deeply apologize for any confusion and inconvenience caused. For immediate assistance, feel free to text our Canadian hotline at +1-514-400-6569. Thank you for choosing Cleanster.com. Your patience and understanding are greatly appreciated.