TIDY appTIDY app is the easy & reliable way to clean your home and vacation rental. Our cleaners are certified by us, and we integrate with most vacation rental calendars and property management systems.
TIDY app (tidyapp.io) has 24 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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JamesKymail.com
If I could give them less than 1 star I would. Horrible overall customer experience. 2 last minute cancelations in 1 day. And both times, the site gives the same excuse, family issue. Stay away..DO NOT BOOK THESE PEOPLE. it's a huge waste of time!!
Jennifer G.
I booked this service a week in advance for a very important apartment clean-out on a Sunday, with a walk-through scheduled for Monday. Less than 30 minutes before they were supposed to arrive, they cancelled on me. This was extremely unprofessional and put me in a huge bind. They also weren’t very helpful in trying to resolve the situation. The app is almost entirely AI, so I couldn’t even speak to a real person when I needed help. I will never use this service again!
Lynn H.
DO NOT HIRE. Total Scam- Left my home dirty and damaged! I would give zero stars if I could. I paid over $300 to have my condo cleaned by TiDy ( now calling themselves TiDii.ca) and it was a total disaster. Two cleaner stayed for 4 hours and did almost nothing. The fridge was still filthy, and they claimed they couldn’t remove simple water marked from the toilet- which I wiped off myself in seconds after they left. Even worse, they jammed my laundry room door so badly I had to spend $80 on a repairman just to get it open again. When I complained, they actually asked me for more money to finish the job they already failed to do. These cleaners are inexperienced and unprofessional. Save your money and avoid the hassle this company is a scam.
Jentry W.
In 2 months had 3 last minute cancels day of appointment. Never can get replacements even with plenty of options. The last one I messaged the day before to reconfirm they would actually show and all they did was ask for my number so they could call me about the costs and services. I complained each time and all the “concierge” does is explain they are just an app and not responsible for no shows and give a credit for the next appointment. It’s a waste of time to bother with this one at least in Nashville area.
Karim B.
Scammers . Do t work with Tidy
Kay
This has to be the worst app I’ve ever came across. I am a cleaner myself looking for more opportunity. I made a profile, as I signed in I had to pay $14.99 right away for a background check that’s completely irrelevant outside cleanster. They realistically just want the 14.99 the moment you join. There was absolutely no jobs in the 4 weeks I had this app. Customer service is horrible they don’t answer. I felt like I was getting ripped off my 14.99 I paid that for what? There wasn’t one job offer and they put a price on my service which completely set me off I didn’t realize there the ones who set a price and that’s the price I find that completely unreasonable if you’re an experienced cleaner. I ended up deleting my account and lost my 14.99$. Completely a waste of my time. I recommend Turno. You can make your own pricing, customer service takes under 10 mins and you get daily bids at high prices. I don’t recommend anyone to use this app. Especially for cleaners.
Josh
DO NOT USE THIS SERVICE! On Thursday 2 Spanish speaking cleaners came to our home for a 4 hour cleaning job. After 30 mins they came and told me they had the wrong home and literally ran out of my home everything out of place. Luckily my partner said something wasn't right and check our jewelry and the cleaners stole 2 Cartier rings, a gold watch, and 2 gold bracelets. I had no way to contact the company except for email and they refused to help and sent me a link saying they aren't responsible for theft. All we could do is file a police report. This company is a joke. Please protect your family and stuff and don't allow these people into your homes.
sabrina
TERRIBLE CLEANING COMPANY! I used Cleanster for Airbnb and everytime the cleaned my Airbnb it was left dirty. All of my guest left a one star review for the cleaning and when I communicated this issue with Cleanster I got calls from people who yelled at me, said it was my problem and did not fix the problem. I was once told by the cleaner I needed new linens for the bed. I bought the linens, brought it to them and that same day when I had a check-in, people left my airbnb because the linens were not changed. When I told Cleanster about this issue they just screamed at me on the phone and said I should be grateful for their service. Not professional, poor serivce, and an awful cleaning company
Response from TIDY appAug 3, 2023
Dear Sabrina, We sincerely apologize for any inconvenience caused during our interactions. After reviewing your request, we would like to address the following points: Cleanster had the privilege of working with your mother for three years, assisting her in achieving the super host status. Upon taking over the task for the first five cleanings, your focus shifted towards budget rather than quality. The cleaner assigned to your bookings requested additional time, which was declined on multiple occasions during the initial five cleanings. Our support team reached out to discuss the importance of quarterly deep cleaning, similar to what your mother used to do. Despite our efforts to explain the benefits, you declined the offer. Furthermore, we extended a free deep cleaning service, which you also refused. Throughout our communication, we ensured clarity and transparency, especially considering the longstanding relationship our founders had with your mother. Our support team consistently provided guidance on best practices for hosting on Airbnb, but unfortunately, it seems that our suggestions were not accepted. We understand that you received your first negative review and took to posting about it. Our support team promptly reached out, offering apologies and a free cleaning, which, regrettably, you did not avail. We genuinely hope you will reconsider our offer and give us the opportunity to resolve any outstanding concerns. Thank you for choosing Cleanster, and we hope to work towards a positive resolution together.
