Bianca
Very poor quality cleaners. Look elsewhere before choosing cleanster app.
The service is expensive and the cleaning was definitely not well done. Many aspects of cleaning that I was getting from other companies were promised, but then NOT performed. Very disappointed in the app (very hard to make a connection to a good claener) and once I did find a cleaner, they were sloppy, unreliable, careless and broke items in my rental unit, and just left without telling anyone.
Response from TIDY appMay 24, 2023
Dear Bianca, We appreciate you reaching out and understand your concerns. I would like to clarify that at Cleanster, we maintain a comprehensive insurance policy which covers both our clients and cleaners up to $1M, along with accident and death insurance. We are committed to ensuring the utmost security and satisfaction for all parties involved in our services. Upon reviewing our records, we have noted that the only Bianca listed in our database is a client for home services. As we aim to uphold the highest standard of service in Canada, any confusion or misunderstanding is a matter of great concern to us. If you firmly believe that there may be an oversight or an error in our records, we kindly request that you email us with further details at [email protected]. We would be more than willing to take the necessary steps to investigate and resolve the situation promptly and professionally. Respectfully yours,