Formula 1Reviews of tickets.formula1.com

website is really missleading, offical seller and F1 TV i assumed (yes i know you should never assume!) I was buying from souce and paying face value, only when i started to research campsites did i find out they are a re -seller and ive paid over £300 more. absolutely gutted. obviously happens loads to people and their T&C's have them covered for refunds as they are well aware the advertising on thier site is missleading!

SO FAR SERVICE HAS BEEN SHOCKING. INDICATED ON WEBSITE TICKETS FOR JAPAN 2024 WERENT ON SALE TILL 10 DEC , TURNS OUT THEY ARE ON SALE MID NOVEMBER. I HAD REGISTERED MY EMAIL AND RECIEVED NO WARNING THEY WERE ON SALE. MANAGED TO BUY TICKETS ONLINE, NOW CANT LOG IN. HAVE TRIED CONTACTING THEM BUT NOBODY ANSWER PHONE OR RESPONDS TO EMAIL. NO EMAIL PASSWORD RESET ISSUED. FOR THE OFFICIAL SITE THIS IS SHOCKINGLY BAD SO FAR

Purchased F1 TV Access as I wanted to watch the formula 1 races online. Only to be informed after contacting customer services that if you live in Ireland you cannot watch the races. I requested a refund and only after I mentioned I would take this matter further to a solicitor if they did not refund my money, they refunded me. That speaks for itself - complete scam. Please do not allow yourself to be scammed by the likes of these people. Go elsewhere and use an alternative site.

Since this is officially affiliated with the Formula 1 website, you'd expect some level of customer service. I bought tickets for Spain 2023 and almost immediately afterwards realised I had a date clash and couldn't use them. I posted a message (within 2 days) asking for the order to be cancelled. This has simply been ignored. I can see the message, but there's no acknowledgement. That's my money gone into a hole in the ground. The company is based in Monaco, so the normal customer protections you'd expect are absent. I think Formula 1 should be ashamed to be associated with this. I wish I'd read Trustpilot beforehand.

Terrible company. I assumed being the "Official" ticket site would mean a good service. I had an alert set up to notify me when Belgian GP tickets were available and immediately spent a lot of money on 2 seats at Au Rouge - for a special birthday treat. A few months later I had an email to say that we've been moved - to a grand stand in the middle of the straight - not a place we would EVER choose to sit. No amount of complaining helped and the only explanation given was "it's a sell out" - so why did they give MY tickets to someone else??. They claimed that the grandstand was the same value and my only other option was to have my money back - but we had planned our trip and wanted to go.

Bought tickets directly from the F1 store online expecting them to have decent seats, on previous occasions we purchased them through third parties. Initially the service seemed good and was straightforward. We attended the Austrian GP 2022 and the seats we were allocated were of a restricted view (we have proof in pictures, people are literally standing in front of us blocking the view and there are railings which are part of the stands in the way), we were not informed of this or given a chance to say no to these seats. I contacted the ticket store, it took weeks for anyone to contact me and this is after the second time I tried to contact them. A person called Maria asked me to send pictures when they finally responded and her response was the tickets are non refundable, I chose to email back and explain that I should have been told of the restricted view and they should be sold at a lower price like in theatres if this is the case or allow us to reject the seats. They came back and explained the tickets were non refundable and that she had spoken to her manager who ‘knows the circuit well’ (proof in email) and says the seats weren’t restricted even with me showing them proof! She also said there was a big tv screen in front of us, if we wanted to watch it on tv I would have stayed at home. Bottom line is don’t purchase directly from the store, these people make way too much money to care about anyone, we spent over £600 on these tickets you’d think you receive better customer service or at least want repeat customers. There was no goodwill gesture or anything, the aftercare is extremely poor as indicated by previous reviews. I have had better care from third party providers.

We received general access tickets as a Christmas present and Florencia L. from Customer Service helped us upgrading them to seats. 5stars for the service and we are excited about the race in May. Kr from Denmark

easy and understandable website to operate on.