Jackie F.
Heartless and unresponsive
Wouldn't have chosen to use this company on my own, but the theater that I wanted to go to forced me to use Ticketfly. I was really excited about the event but my father passed away and his funeral was the day of the event. Ticketfly refused to respond to my contact attempts. Tried go to though Capital One but Ticketfly fought the charge reversal attempt stating there was a no refund policy. It's horrible that they could be so cruel and not even acknowledge me or apologize. Most companies care about their customers and attempt to make things right. In the future, if it comes down to purchasing through Ticketfly or not seeing an event, I won't see the show.