TicketexReviews of ticketex.co

I ordered tickets to the Van Gogh Museum in Amsterdam for a 7pm entry. I ordered at 4:30pm. The email said I would receive my tickets within 2 hours. I sent emails to them at 5:03, 6:10, 6:13, and 6:43. I also DM’d them on instagram at 6:47. It is now 7:08 and I have not received the tickets. Gonna have to file a chargeback with my bank. My booking ID was TICKETEX_18890

I purchased 4 Tickets for a Seattle Attraction because the price was considerably lower through the TicketEx website than other sites were offering. About 3 hours later, I received an email telling me they had to increase the cost by $182 due to date availability. When I saw the email I responded and told them to cancel my booking because I was not paying that amount. I'm still waiting for a response back.

I bought tickets to the American Museum of Natural History in NYC for about $30 per person instead of $37. I paid in full, but the next day they contacted me and said I needed to pay an additional amount to cover the full ticket price. I refused and requested a refund. I hope they return my money, but after this experience, I’m not sure I can trust this company.

Scam company. Avoid. I booked and paid for an attraction ticket. Within two minutes I received two separate emails - the first acknowledging the order, the second advising my order had been cancelled and I would receive a refund. I'm still waiting and any attempts to contact the company are being ignored.

Ticketex effectively stole my money. I purchased 4 Empire State building tickets and I didn't receive them until well after the door entrance time. I got an email receipt but no tickets. Empire State Building had no record of me having tickets so I purchased them again directly from Empire State Building. I understand things happen, but TicketEx refused to refund my money and refused to respond to my requests.

I purchased attraction tickets from TicketEx at a discounted price. Shortly afterwards, I was informed that my booking had been cancelled because the attraction would not accept the advertised price. Although I received a refund, I still lost more than $11. This is a significant amount. I have made similar overseas purchases before, and the bank fees have typically been around $3, so the loss in this case was much higher. I can't help but wonder whether TicketEx benefits financially when customer bookings are cancelled. I contacted TicketEx twice by email and also used their online chat to ask for assistance, but I received no response. What concerned me most was that the same discounted tickets continued to be advertised on their website for weeks after my order was cancelled, and they were still available for purchase. Based on my experience, it appears that TicketEx continues to advertise discounted tickets that are not actually available, which may encourage customers to make purchases that cannot be fulfilled. Overall, I am disappointed with the lack of communication, the cancellation of my order, and the financial loss I incurred. Update (31 July 2026): TICKETEX_14657 & Booking ID: TICKETEX_14658

Said “we sent your tickets!!” The n 30 minutes later “we already sent you the cancellation!” What a scam / waste of time. They should be delisted.

[edit june 25, 2026] Refund received. Probably not a scam but clearly over promising. [original comment June 10, 2026] It's a shame you can't give zero stars to this site, which is a pure scam. They claim to sell tickets for the Ghibli Museum in Tokyo (taking a more than comfortable margin in the process), confirm the purchase... But once the transaction is done and confirmed by email, no ticket is ever received. No proper contact. A vague WhatsApp exchange with an anonymous representative who unilaterally cancels the booking. Worthless service. An absolute scam. Avoid at all costs! Waiting for refund.