Ticketbud provides event ticketing software that's easy for first time event organizers, yet powerful and flexible for large events. We make it easy for event organizers to sell tickets to their events and get paid fast. Successfully create and manage your event ticketing with Ticketbud.
Ticketbud (ticketbud.com) has 100 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
ticketbud.com
Website
ticketbud.com
Category
Events & Venues
Location
Austin
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 37% of reviews.
Latest
Most recent review: October 2025.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Would give a 0.
They sold us tickets to an event that never happened, refused to give us a refund or help in anyway. Contacted multiple times for assistance.
ED
Ed
I still have yet to receive my refund …
I still have yet to receive my refund for the scam event that was hosted on TicketBud's website. I would steer clear of using their service as their due diligence is clearly still in it's infant stages. Furthermore, they decided to create 7 transfer phone lines that all lead to a voicemail so you could not communicate with a real person. All things said and done your platform hosted a scam event. It's now December 8th and I have not received a refund nor any follow up from you or the aforementioned vendor.
EJ
Elaine J.
I would never purchase anything through …
I would never purchase anything through these guys again . I bought a ticket to an even in August the event was in October ( my bday weekend) I got an email the event was cancelled and would receive a refund . Well here it is November and still no refund. I found out I wasn't the only one out here so now we are all looking into a class action lawsuit. Oh and there's no one you can talk to either the only department that has actual people working is sales yea go figure.
Response from TicketbudNov 15, 2017
Wayback Entertainment and its representative, Stephen Eubank (collectively, the "Event Organizer"), approached Ticketbud in early September 2017 about using the Platform to facilitate the sale of tickets for its "Haunted Booze Cruise" events in certain cities across the United States ("Initial Events"), which Event Organizer was already promoting on Facebook. After being contacted by the Event Organizer, Ticketbud conducted reasonable due diligence to confirm the validity of the Initial Events, including:
Speaking with Stephen Eubank about such events;
Requesting contact information for the boat vendors for each of such events;
Confirming that a contract existed between such boat vendors and the Event Organizer;
Confirming that Event Organizer had made substantial deposits with such boat vendors;
Confirming, in some instances, that Event Organizer had successfully held similar events with such boat vendors in the past;
Confirming that Event Organizer did not intend to sell tickets in excess of the capacity of the reserved boats; and
Continuing to follow up with the boat vendors to confirm all payment to the boats were made and such reservations remained in place.
Upon completing its due diligence on the Initial Events, Ticketbud agreed to allow Event Organizer to sell tickets to the Initial Events through the Platform and Event Organizer entered into a separate agreement with Stripe to process the payments associated with such sales.
A few weeks later, Ticketbud noticed that Event Organizer had started selling tickets to "Haunted Booze Cruise" events in new locations ("New Events"). Ticketbud immediately reached out to Event Organizer in an effort to perform the same due diligence on the New Events that it performed on the Initial Events. Event Organizer communicated that it was in negotiations with several boat vendors for the New Events and would promptly provide Ticketbud with the requested information. However, Event Organizer shortly thereafter informed Ticketbud that it was unable to secure the required boat reservations and intended to cancel such events and refund all tickets purchased for such events.
Stephen Eubank initiated refunds for such tickets with Stripe on or around September 28, 2017 as well as informed Stripe that a significant volume of transactions were going to be refunded by the Event Organizer. Upon initiating such refunds, the fees collected by Ticketbud in connection with the canceled events (i.e., an aggregate amount of $7,497.81) were returned to Stripe to be refunded to the purchasers. To Ticketbud's knowledge, Ticketbud no longer possesses any fees and has not profited or made any revenues, from the canceled events of Event Organizer. To the extent Ticketbud does possess any such fees, Ticketbud has authorized Stripe to collect such fees and refund the applicable purchasers. At this point, this process is solely controlled by Stripe.
After the refunds were initiated, Ticketbud contacted the Event Organizer and requested that it keep in communication with its customers during the refund process. Event Organizer agreed to do so and assured Ticketbud that the customers who purchased tickets to the canceled events would be refunded the full amount paid for their respective tickets.
However, after the standard 10 business day refund period, Ticketbud was notified by Stripe that it was unable to complete the initiated refunds and that Stripe was working directly with the Event Organizer to resolve certain issues and complete the outstanding refunds. Ticketbud later learned from Event Organizer and Stripe that the bank account of Event Organizer (i.e. Stephen Eubank) had been frozen and the funds required to process the refunds were not accessible.
Ticketbud understands that Event Organizer wired a significant amount of funds to Stripe on or about October 24, 2017 to cover a portion of the outstanding refunds. Ticketbud further understands that Stripe is still waiting for additional funds from the Event Organizer to cover the remaining outstanding refunds. Ticketbud has and will continue to use its best efforts to facilitate communication between Stripe and Event Organizer in an effort to complete the outstanding refunds, but has no control over the refund process at this point.
KR
KR
False Advertising!!!
I took the time to do a demo with a Ticketbud sales rep. He swore up and down that we would be able to rent POS credit card swipers to use with their app onsite during the event and that the fee would be waived after 5 uses. He even went so far as to say he could throw them in the mail in the next day or two for us. With such solid promises, we felt confident moving forward building out the ticketing site for our charity benefit.
Two days later, when we asked to order the dongles for onsite registration, we were told that they were not available. They did not provide any explanation as to why.
My experience with Ticketbud is that it was a complete waste of my time. They jerked me around and forced me to scramble to find a site that did suit our needs, one which is actually free to charities.
I do not recommend Ticketbud to anyone and will not use them in the future.
Response from TicketbudMay 15, 2015
Hi KR,
First of all we wanted to thank you for taking the time to make a review and we're sorry to hear about your negative experience with Ticketbud. We strive to do our best every time with charities, but unfortunately we were not able to in your case because of unforeseen issues.
By the time of your event, the majority of our dongles had been rented out and then afterward we had discovered that there were processing issues with the ones that we still had available, and were completely unsuitable for POS use.
Thank you again for your feedback, it has made us take a further look into our dongles and we are already taking steps to ensure that this never happens again.
AE
Amy E.
Very disappointed
We are a nonprofit organization raising money to help at-risk kids living below the poverty line. We used TicketBud for two years for our fundraising event for a flat fee of $99. The third year we noticed a fee of $1089 deducted from our account. When we contacted them we were told they had changed their policy. That's an outrageous increase, particularly because we had no idea they had raised their prices.
GA
Garett
Changed Pricing After Sign Up & Entering Info.
I was attracted to their business model and pricing system. I believed it would be a great fit for me and my event. I went through the process of setting up my event, entering in tickets, entering different variations, adding descriptions and custom questions for some of the tickets. When I had everything ready I went through the payment process and they had changed it. I requested to use the payment method I had signed up under, but they replied no after waiting for a day, even though someone emailed me during my first day of setup to see if I needed help. They pulled the rug from under me. I will never use them again.
Ticketbud use to be against fees and began to put an end to greed and fees from the ticket taking industry. Now it seems as though they've become what they hated.
Article from WIRED:
wired.com/2012/10/ticketbud/
Why the change?
..."the primary reason behind this change is that it allows us to align our resources to better serve you, the customer."
Really? So, if I sold $200 tickets the extra $101 + 2% is for my better serve me, the customer?
AP
Alderbrook P.
Not for commercial events! Beware, do not use their Email Invite program!
I was so excited, so very excited, to find an affordable option for selling tickets online. In the past, my company has used Eventbrite, with wonderful results but a large price to pay. We decided to try another option - therefore Ticketbud!
I published our month long Harvest Festival on Ticketbud and pasted my 1,000 email subscribers to their online Email "Invite". Sending a large number of emails manually, is of course time consuming! Ticketbud's online feature looked so professional, I put up my 100% faith. Low and behold, after the mass email went out, I received many, many, many angry replies. Ticketbud failed to send the mass email as a "Blind carbon copy", instead each recipient could see the email addresses of all the other recipients!!! I can understand the concern of these folks, whose email addresses were exposed to 1,000 other people. Needless to say, Alderbrook Park received many bad reviews from this incident.
I immediately contacted Ticketbud, explained my frustration and requested a refund of $138. They explained that their program is not designed for large events. It is mostly designed for small personal events and they were sorry for my misunderstanding! Furthermore, they refused to issue a refund. Can you believe it ? They don't mention these details at all on their website.
Beware, event coordinators! Their website may look great, but behind the scenes, there is little, professional customer service. Today's online standards, require that emails be kept private, unless permission is given. Ticketbud basically violated trust of 1,000 people : (
Response from TicketbudApr 19, 2013
For a brief period of time there was a bug in our system that affected email invitations. We deeply regret this issue made it into production and apologize for the inconvenience it caused Alderbrook Park-friends and any other customers. Immediately after being notified of the issue, this bug was quickly addressed and has been fixed for months. Currently, the invite feature is very secure to use and has been used by hundreds of events worldwide without issue.
Alderbrooks Park-friends - We apologize for the inconvenience and lack of responsiveness. Please contact [email protected] and we would be happy to offer a much belated refund or waive the fee for a future Ticketbud event.
