ThundertacticalReviews of thundertactical.com

Horrible customer service. Front desk gal was extremely rude and mocked everything my boyfriend said to her, to her co-workers while we listened to it on the other end of the phone. She made nasty comments and was very unprofessional. Very disgusting behavior. The manager was very rude and unprofessional as well.

Ordered a gun kit from Thunder tactical (Thunder guns) on Dec.21st, 2020 that was supposed to be in stock and ready for shipping. After 1 month of hearing nothing, I decided to call the company. The first number I tried went to a message machine. The second number I tried, I got ahold of a lady named Pam. She gave me an order number and said they were very busy but that all orders would ship within 30 business days. It was already almost that so I waited another week then tried to call her back only to find out that the number was now disconnected. I called the other number again but this time that number just rang, never going to an answering machine. I then sent several emails. Finally on Feb 5th I sent an email stating that I would have to cancel my order and contact my credit card company about fraud charges. Pam emailed a UPS tracking number to me but no package was ever delivered to UPS. Waited until Feb 9th and still no package for UPS to deliver. Well past the 30 business days and tired of the excuses, I emailed Pam and told her to cancel my order and refund my money. That is when she emailed me that there would be a 4% restocking fee. How can you charge a restocking fee for an item that you don't have in stock that was supposed to be in stock and was supposed to ship in 30 business days? My recommendation: If you want your parts don't order from this company. They will lie and say they have them in stock, then lie and say they will ship in 30 days, then lie and say they have shipped but not deliver them to the shipping company because they don't have them to deliver.

Had complications with the order and could not get a hold of anyone by email or telephone to help still no Still have no package. Absolutely horrible customer service if any at all.

I ordered an AR10 upper kit. Everything was there. Built the gun fine. Took it out to shoot. After a couple of rounds gun began to stove pipe. Took it home cleaned it and lubed it. Took it out again same. Every other bullet stove piped on the exaction. Tried to call TT to maybe get there opinion multiple times no answer. Emailed them took about a week to get a reply. The response I received was “What could be the problems causing this?” Are you kidding me??? That’s why I reached out to you. I then called Primary Arms and they set me up with a new BCG. Took it out and it worked great.

Ordered a complete rifle kit from them and never received it. Tried to call but there is never anyone that answers. Finally after the third email I got a response say that it has been shipped. The tracking number they gave me shows that the USPS never received it. After more wasted time emailing them they assured that the warehouse will ship today. That was Dec 15th and of course still not shipped. They are the worse company (crooked people) that I've ever had to deal with. Finally had to depute my charge with credit card co to get my money back. My recommendation STAY AWAY!!!! They are not for the American people or the second amendment.

No refund or gun. Had to call the Better Business Bureau® and a bunch of other people.

I ordered an AR 9 lower kit.when I went to build the gun I go to put the takedown pins in and they are completely the wrong parts they are to something else .so I call and long story short they basically told me I'm screwed .by the time I got all parts mailed to me and could actually find out the pins were to a completely different gun it was "to late " SOMETHING AS SIMPLE AS TAKE DOWN PINS THEY COULD NOT EVEN SHIP ME THE RIGHT PARTS

Do not order from these guys, you will regret it. Spend the couple extra dollars and buy from a more reputable company, who you can be confident will send you what you ordered. I ordered a complete rifle kit from thunder tactical, aka thunder guns llc back in early May of 2020. It took until mid July to finally receive my order in the mail (which I figured would be the case because of covid19). Anyway, upon opening and inspecting by rifle kit, I noticed the entire buffer system was missing from the kit (buffer tube, spring, buffer, castle nut and end plate). I emailed them the same day to let them know and received an email back the next day saying they would get those parts out to me. Well they lied. I still have not received my buffer assembly parts as of today Nov 18, 2020 and they have not responded to any of my emails or comments online since....so looks like I am going to have to spend another $40 on top of the near $500 I spent for the kit and order the buffer components elsewhere, which is complete BS! So BUYER BEWARE, don't be tempted by the lower prices on their site, as you will be missing parts and not be sent a your complete order.... I guess that's how they are able to offer lower prices than their competitors, by skipping out on parts and not sending their customers the complete kits they ordered as advertised on their website.