ThunderDrive.ioReviews of thunderdrive.io

UPDATE: After a week of trying to get ahold of folks through Thunderdrive, I have finally got a reset on my account (Thank you Ashley). I realize that it was the holidays and this likely contributed to the delay. Also, the initial reset went to my spam and while I attempted to use this link within 24 hours, it expired which also caused issues and added to my frustration. I will now upload my pictures and will further update my review after that and hopefully be able to give Thunderdrive 5 stars. INITIAL REVIEW: I purchased the 2TB lifetime package. I set up my account and last week attempted to go back into my account. I put in my password but it was repeatedly rejected. Since that time, I have requested it be reset 5 times. Only once did I get a link to reset it and that link didn't work. I am so so frustrated. There is no number to call and so we sit and wait to see if someone is going to get back to me. Looks like it was money down the drain.

Promised features in their roadmap have not eventuated. Suggestions and feedback that they have requested go without reply (or addressing the issues). This has the potential to be a good product, but has not evolved as promised. Sadly cant migrate all my data to Thunderdrive, I still maintain another paid monthly service, due to the fact that I cant be sure Thunderdrive will be around tomorrow.

Same issue as previous post. Super slow to upload. I got the 2tb lifetime license because it stated its one of the faster backup solutions. Pretty disappointed.

-Bad service. -I did NOT receive the bonus for which I PAID. -Darn waste of time and money. And more time. And more money. (since time is money). (PayPal and a reseller refunded me for 2 purchases: the main app/service and a bonus.) -I cannot find the real existence of the company. -Sarcastic/rude customer "service". -They DO NOT HONOR REFUNDS. I received refund after I fought for it for several days/weeks. THEY DID NOT refund me. PayPal refunded me. So I'm really thankful to PayPal. Their customer service works well. // Two of my reviews here have been reported by ThunderDrive as being in violation of Truspilot guidelines. So I'm making this short now. However, I would like to report to Trustpilot that a lot of the 5-star reviews here were created by FAKE REVIEWERS. I believe those are in violation of Trustpilot guidelines. ahthankyou.

Really, really painfully slow uploads. I have 500/500 fiber and have no problems to other servers. It's a real shame with a lifetime subscription and 2 TB space that i actually can't use for big files like a 1,5 gb movie and it says 3 hours left with my otherwise super stable 500 mbit upload. Tested just now: 3,5 hours to Thunderdrive for a 1,39 Gb file. Same file to Mega 1 min 45 sec. Fix the upload speed please.

I bought the 2TB Thundedrive product during Black Friday. At redemption, I upgraded to their 4TB service. Today, and weeks after purchasing the product, I am still waiting for them to increase storage despite numerous attempts to contact them. They have never responded to me. Not even on Trust Pilot. Not only have I not received the upgrade, I am continually experiencing problems with their service: So far: Slow connections - it can take hours to upload even 100MB Timing Out - you wait ages for a file to upload and then it just freezes and you have to start all over again Limit on file size - I'm experiencing that their service cannot handle large file sizes. I haven't even attempted large files because it just isn't worth wasting the time for it to be timed out. I am also quite concerned that instead of responding to my issues they have flagged my review. Not nice. I assure you, this review is not fake. It is possible things may improve in the future. Howeve, I am not expecting a lot from them; I am deeply disappointed with their service.

I bought the lifetime subscription, it is a gamble because at $39.95 US for 2tb it will not be sustainable, I hope that with the seed money they are getting by doing this they can grow the site & compete with the big boys. Time will tell but even if they only last a year I think it is still a good bet

I bought the lifetime deal trough Stacksocial. Numerous errors occur when uploading files, it's not clear why those files won't upload either. The only thing that shows is an exclamation mark. The items on the roadmap for this year have not been delivered and there is no new timeline. There is no info on the website about the company at all no about us or contact info. I wonder when they will either do some updates on this BeDrive script or close shop soon in 2020. Either way I hope they will communicate to their existing userbase about their plans soon.