ThreeBestRated.comReviews of threebestrated.com

Response from ThreeBestRated.comSep 2, 2021

Dear Ian, We are truly sorry to hear about your experience with the roofing business and the difficulties you’ve faced. • Earlier, our platform primarily displayed authentic positive reviews, but we have now updated our policy to include both positive and negative verified reviews. • This update ensures full transparency and fairness, there are no incentives or suppression of feedback. • We believe both positive and negative reviews help people make balanced and informed decisions. If you’d like, please resend your negative review to [email protected] or use the form located in the business. (ThreeBestRated's official updated review policy, effective November 2025) We are truly sorry to hear about your experience with a roofing business that was recommended by us. I can understand how frustrated you must be after that loss. We took action on your complaint and reduced a few points for them. It is our policy to post only positive reviews. But we do take our customer's complaints seriously. And as explained in the email, we will remove the business if we continuously receive complaints from other customers.

Response from ThreeBestRated.comSep 2, 2021

Dear Yanuri, We acknowledge your concern regarding your experience with the repair shop. • Earlier, our platform primarily displayed authentic positive reviews, but we have now updated our policy to include both positive and negative verified reviews to ensure full transparency. • We genuinely believe that constructive negative feedback is just as important as positive experiences, as it helps people make well-informed decisions. • If you’d like to share your negative review again, please send it to [email protected] or use the form located in the business. (ThreeBestRated's official updated review policy, effective November 2025) Hello Yanuri, We are truly sorry to hear that you had such a frustrating experience with one of the businesses that we recommended. We always value our customer's feedback and complaints. Thank you for bringing this to our attention. Our policy does not allow us to post any negative reviews. However, it does not mean we do not consider them. Our team considers both negative and positive reviews when evaluating a business. And sometimes, we even remove businesses based on the complaints we receive. We would be more than happy to take action on the business. If possible, could you please email the name of the business to [email protected]?

Response from ThreeBestRated.comSep 2, 2021

Hello, Thank you for taking the time to leave this feedback. I can understand your confusion. ThreeBestRated is a business listing website that helps over 4 million customers every month. Our main goal is to help both small businesses and people looking for the services of these businesses. So, both are our customers. Small businesses get more customers through our website, and sometimes they leave a review to show how they benefited from us and to appreciate our support. Hope this clears your doubt. Feel free to reach out to us at [email protected] if you have any questions or concerns.