ThreadRodyReviews of threadrody.com

Good items for purchase

I placed a pricey order in July 2023, that was 10 months ago. Never received my package, they ignore every single email and if they do reply it's months later. They also ignored numerous refund requests, awful customer service. Not willing to actually help and are only here for your money. Do not even bother

I bought 2 jumpers for myself and my girlfriend, once i paid I got no email or Tracking Number or confirmation just took my money and when I tried to get into contact I received no response. It's at the time of writing this been 2 weeks and still nothing I would definitely not recommend.

On November 27th I gave a bad review because my credit card was cloned. I wanted to wait a little bit to see if I ever received the sweater I purchased, because I saw a review that it took almost a month for someone to receive it, but sadly I did not. :( It was sent through USPS, the tag says it was delivered, but God knows to whom because I never arrived. I really wanted this sweater... I definitely do not recommend this.

I purchased a sweatshirt as a gift. Pictures on their website looked nice, but when the actual item came I was extremely disappointed. It is made out of cheap fabric, cuffs and the band on the bottom are made out of folded fabric that gives item a substandard, low-grade look. Also, the band on the bottom is much smaller than the sweatshirt itself which makes it look like a bubble. It would be embarrassing to give a gift like that. I wrote to the company, explained my disappointment with their product and said that I would like to send it back and get a refund. The reply I got was “ we will send the picture to the manufacturer for proof and require them to reship the item for you.” That tells me they don’t listen and don’t care. Is manufacturer going to use better quality fabric, cuffs and a band to make one sweatshirt for me? Of course not. For all that ThreadRody have said about the quality and integrity of their products, it is poorly designed and made.

Terrible customer service, processing and shipping times not accurate on website, has been 19 days since order was placed and there is no updated tracking information. Customer service person through chat just kept giving excuses and would not give me a refund when I requested one.

I bought a sweater on September 28, the page promises 2 - 3 weeks for international shipping, the package arrived until November 30, customer service never responded to my emails. Likewise, the sweater is of poor quality, in the advertising image it comes with a brown label and the sweater that arrived to me is a generic label, the guide comes from Singapore and the parcel is the cheap postal service, and they charge you for shipping to a high price. Frankly, I am totally disappointed in the brand.

This company has zero respect for “customer first”. When I placed my order, I used the guidelines they provided to ensure my order would arrive on time. Two weeks went by and I hadn’t heard from them, despite their website stating “Please allow 5-7 days for processing”. I am an Australian who has summer Christmases, and ordered two Christmas jumpers to wear for a family trip to America for a white Christmas. I reached out to them and them explained this and that I needed my order to reach me before I left or could they help me change my address to a US address and I could pick it up there. They replied with an email begging for another week to send my item saying they had delays, rather than helping me sort out a new delivery address. This meant my items wouldn’t reach me, so I requested a refund as the items would be of no use to me. I heard back from them and they did not grant my request despite the fact that at no point on their website did they state orders were delayed. I sent several more emails saying I didn’t want the items anymore as they would no longer get to me on time and my emails were ignored. Two days before I leave for America I receive an email saying my item has been shipped. It’s absolutely disgusting that a company can take hundreds of dollars from you and not deliver based on the specifications provided on their website. Their website even states that items may arrive “sooner” than expected! Copied from website: + Please allow 5-7 days for processing + INTERNATIONAL SHIPPING – arrives in 2-3 weeks (maybe sooner) Now when the items arrive I have to sort out a return and no doubt pay for that myself. I will never shop from an Instagram ad again because of this experience and warn everyone against shopping with Thread Rody. Despicable customer service. All they want is your money.