Phrank H.
To Eva and Dave #12. Awesome time with my little ones.
Hi. I am a family of 7 (all 5 little ones) in California in the central valley and we are just 1st timers looking for a place to rv for my sons 9th birthday and so we took him out to Thousand trails at Lake is the springs. we do not have any membership or anything like that except a reservation for 2 nights at lake of the springs in Feb 2025. For some reason, we couldn't check into the night of the campground on the day before of our reservation due to some website issues and confusion. We wanted to go early as possible so we can choose the best and suitable campsite for our family before the weekend where it will get busy and best spots will be taken. with this being said, we did initially scouted before we drove out there few days before the reservations (this was before the new regulations took effect). However we took a gamble and drove there with our new RV on the day before our reservation. when we got there, it was afterhours. however, luckily there was a kind lady by the name of Eva, who works there and was gonna leave for the night, office was closed already. we drove about 1 hour to get to this location and wouldn't been a bummer to drive back home with the RV and the whole family. we asked the nice lady there to see if we can check into our camp place without checking into the system. Eva was very understanding and kind to us; be mindful that by this time it was already dark. she allowed us to go get checked into our campsite and get settled in and we can come back up to the office in the AM to get checked in and just pay for the prior night. me and my family was very pleased and grateful to her. so the next morning, I went back up to the office and made my payment for the night before check in day. Then also met with a gentleman named Dave#12 and it was such a good greeting and communication with this man as I was getting checked in and so I wanted to acknowledge this man as well. So to the employees by the name of Eva and Dave #12. Thank you to the two of you. My sons 1st birthday trip to this location was awesome and perfect. Thank you. I Hope that management will recognize your guy's efforts and service. I apologize that it took me 1 year to make this review but I want to recognize her for her kind service.