LOVE my thoughtcloud orders every time!! It had been a while since my last order but just as I expected, value, quality/purity, wonderfully effective products and efficient international shipping as always! Tried some pods these times and they are so great - as a registered medical patient in my country with quite a high tolerance, I’m pleased to say thoughtcloud’s cannabinoids are up there with the medical grade products in many cases. About to re-up tomorrow so I can stock up while the sales are on!! High five to the awesome friendly team @ thoughtcloud Colorado!!
DE
Deb
Disappointing Deep Sleep
The Deep Sleep had good ratings so I tried it and was greatly disappointed as it did nothing for me. I've used it every night for a week and increased the dose up to four chews, still nothing. I gave a few of the chews to a friend to try and they did not help her either.
I cannot figure out how to respond except to edit this. Order number is 482100 from July 21st. I bought two containers and I continue to use the product in hopes of something happening but whether I chew one, two, three or four, I get nothing. It does not make me feel more relaxed or help me sleep. The friend I had try it is 30 years my junior; she thought it helped her feel slightly relaxed for about half an hour but did not help her sleep.
Response from Thoughtcloud CBDAug 9, 2022
Dear Deb, not every cannabinoid works for everyone. CBN is one of the cannabinoids that may take time for your sleep patterns to adjust. It doesn't happen overnight. I would gladly have you try something different free of charge.
TT
Tiffany T.
Quick shipping and a great selection
Quick shipping and a great selection. I appreciate the low prices and quick customer service. Thank you!
Response from Thoughtcloud CBDAug 9, 2022
Thank you so much Tiffany. We appreciate you.
AH
Alyssa H.
Fast delivery!
Fast delivery!
I'm a big fan of Thoughtcloud products and this cartage is one of my favorites.
LB
Lyn B.
The product arrived quickly
The product arrived quickly. It is the 2nd bottle my husband has tried for his shoulder pain after surgery. He tells me that it really helps him get to sleep and stay asleep for a longer period. He was leary of trying CBD, but he is now a believer!
VP
Veronica P.
got my order fast
got my order fast, love all the products that I have ordered!
GC
Gary C.
My 1yr old German Shepard with PTSD.
My 1yr old German Shepard was attack by a Pitbull, had to have surgery, and has been suffering from PTSD our veterinarian said. He had put him on a sedative that just made him sleep all day. After about a month we went back to our Vet and said we want are happy ball chasing loved walks in the park boy back, he suggested CBD and that's when we found Thoughtcloud CBD.
We've been using your product for over a year.
We have are happy ball chasing, loves walks boy back. Thank you
CW
Chelsea W.
Customer service is non-existent
Was sent an expired bottle of CBD. After a week of contacting them via email, phone (the phone system says "don't call us, just email"), a Facebook message, and a text message, ThoughtCloud has issued ZERO response. No company should be sending a $62 bottle of expired CBD as it is, let alone ignore their customers on a mistake they made. Just issued a dispute with my CC company.
I'd have some patience if they simply issued a "Sorry for the delay, we're really backed up in tickets." But nope, not a word. Don't know what happened to this company because I purchased from them a year ago and they were available via chat, phone, and were super helpful. Get it together, you guys!
Update 9/27: Thoughtcloud finally replied six weeks after my initial email. And even though I absolutely did include photos of the expired sticker on bottom of their bottle, they claimed it “shouldn’t be expired” in their reply. And yes, they did send me another bottle, but with no apology for the six week delay and are trying to claim below I didn’t send them a photo. They even flagged this review as not being associated with the correct domain, which it absolutely is. They need to own up to their mistakes instead of trying to cover them up.
Response from Thoughtcloud CBDSep 28, 2022
Dear Chelsea
We did reply to your email. We did send out a replacement with the date stamp on the bottom which is digitally printed on the bottle via laser. You never provided a picture to us of the expired bottle which is required, but on good faith we sent out a new one and then you called your credit card company and claimed fraud. At the end of the day we sent you 2 bottles for free.
Update: I do see that we apologized in the email. As we didn't receive any proof that bottle was expired we did you the service of replacement without question. Again, we feel sorry that you received this bottle with an expired tag on it. As we did not originally have your email in our inbox, because it was in spam for whatever reason, this was the reason for the delay. If someone were trying to cover it up, do you think they would send you a free bottle? Misunderstandings continue when one or both parties are not willing to move past them. We are committed to resolving your issue as we have showed you by not arguig against your claim of fraud even after you received both bottles. I know it must be frustating to have this type of compounded misunderstanding, and for that we are also sorry. We did attempt to reach out to you about the issue afterwards, but we did not receive a response. All of that into account, how can we assist you further? We want you to continue enjjoying the product as we see you have been and want a clear air between us. Please send me a text and let's figure it out.
