TMG INVESTMENTS GROUPReviews of thormetalsgroup.com

Response from TMG INVESTMENTS GROUPNov 30, 2023

Thank you for taking the time to share your experience with Thor Metals on Trustpilot. We truly value your feedback and appreciate the opportunity to address your concerns. We sincerely apologize for any inconvenience you experienced regarding the delays in the shipment of your order. We understand that timely delivery is crucial, and we regret any frustration this may have caused. After thoroughly investigating the matter, we discovered that your order faced a combination of challenges, including increased demand and quality control processes. Throughout this process, your dedicated Account Manager maintained open and consistent communication with you, keeping you informed about the ongoing delays and the status of your order. We understand the importance of transparency, and we appreciate your patience during this time. We are committed to ensuring our clients' satisfaction, and we regret that we fell short of your expectations in this instance. In light of the circumstances, we have taken immediate action to address your concerns. Despite the refund request falling outside our standard refund timeline, we processed a refund for the remainder of the metals that you had not yet received due to the delays. At Thor Metals, we strive to learn from every customer interaction, and your feedback is invaluable in helping us improve our services. We genuinely appreciate your understanding and patience. Should you have any further questions or concerns, please do not hesitate to reach out to your Account Manager directly, or contact our customer support team. We are here to assist you and ensure that your future experiences with Thor Metals are nothing short of exceptional. Thank you for giving us the opportunity to address this matter, and we look forward to serving you better in the future. Best regards, Thor Metals CS Team