ThompsoncarterReviews of thompsoncarter.com

I found nothing on the website about having to pay duty in addition to shipping for the products I received from Thompson Carter. Therefore I was surprised to receive a bill from FedEx 8 months after delivery of my order. After reading of others experiences in trying to get Thompson Carter to cover a charge they did not disclose on their website, I decided to forgo that hassle and just pay FedEx. However, be forewarned if you do not live in the UK and choose to order from them anyway. As for the perfume, I really didn’t care for it and it sits unused in a drawer.

Beware of false shipping information on their website. They claim to provide free shipping over a certain amount, but I received a bill from FedEx 9-months after delivery for customs fees. On the customs form, the company had the option of paying these fees or passing it to the customer and they checked the box to make the customer pay. I contacted their customer service about to request they pay it or at least provide a refund for the same amount. The response I received was unapologetic for their poor shipping information on their website, and they refused to take any accountability for the fees then they stopped replying altogether! Worst customer service I've ever experienced. I will never purchase from this company again, and highly recommend you don't either.

I wrote a review two days ago. I was answered but i can’t get in touch with them. I was charged 128.00 on my visa card. My Name is Nancy Sharkey. My confirmation # is F59XIU18K. I ordered on 4/19/26. Please send me the product. Do you have a phone number to call? I also wrote on their face book page.

So i ordered smoke and mirrors, and thats exactly what it is...a magic trick, absolutely no longevity from the fragrance, i reckon the packaging cost more to make. Dont be fooled by the advertising. A disgusting brand. Keep your hard earned cash in your pocket

Gareth was very helpful with my order issue he was very quick to respond my email , I order a perfume and I received wrong item , he was so kind and polite very pleased to be able to speak with him very nice customer service I will order another perfume from Thompson Carter

I ordered nearly 2weeks ago. Is this one of those companies that are based abroad. The slic advertising and very British name suggests it is a high end company in the UK

I had a problem with my delivery and they sorted it within minutes and sent out a replacement on the Same Day. I would thoroughly recommend this company

I had a problem with an order but with Sameers help it was sorted and resolved quickly. I have purchased 4 perfumes from this company and all are lovely. Delivery is quick too.