Thompsoncarter is listed under Cosmetics & Makeup.
Thompsoncarter (thompsoncarter.com) has 23 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Lesley L.
Terrible company terrible customer service don't buy you won't get your goods they sent to wrong address I don't live in that town and they blamed ME I know where I live I know my address please please please AVOID at all cost
Paul C.
Terrible producy ok if you want to make your toilet smell better (slightly). In view of what ive read here, I simply cant be bothered to send it back
Jocelyn
If you're like me, you fell into their persistent marketing ads on social media/ don't. I placed an order for their perfume and they charged my CC immediately. A month later, I still didn't receive my items. I contacted them and they had no idea where it was. Had to request a refund which I will helpfully get. They made no attempt to notify me of the delivery and no updates on my order. I think they're out there scamming people and throwing a bait to see who catches it
Andrew
Do not buy from these. I paid for 24 hr delivery a joke three days still not here and cannot contact anyone
Bridget L.
Ordered 50ml perfume a week ago took payment ( no tracking) Hasn’t arrived! And I need as a 🎁 no customer service no!!! All emails given are not even recognised!!!!! Furious…. Hour trying to contact!!!!
Heather Reed G.
I found nothing on the website about having to pay duty in addition to shipping for the products I received from Thompson Carter. Therefore I was surprised to receive a bill from FedEx 8 months after delivery of my order. After reading of others experiences in trying to get Thompson Carter to cover a charge they did not disclose on their website, I decided to forgo that hassle and just pay FedEx. However, be forewarned if you do not live in the UK and choose to order from them anyway. As for the perfume, I really didn’t care for it and it sits unused in a drawer.
Kate M.
Beware of false shipping information on their website. They claim to provide free shipping over a certain amount, but I received a bill from FedEx 9-months after delivery for customs fees. On the customs form, the company had the option of paying these fees or passing it to the customer and they checked the box to make the customer pay. I contacted their customer service about to request they pay it or at least provide a refund for the same amount. The response I received was unapologetic for their poor shipping information on their website, and they refused to take any accountability for the fees then they stopped replying altogether! Worst customer service I've ever experienced. I will never purchase from this company again, and highly recommend you don't either.
Nancy S.
I wrote a review two days ago. I was answered but i can’t get in touch with them. I was charged 128.00 on my visa card. My Name is Nancy Sharkey. My confirmation # is F59XIU18K. I ordered on 4/19/26. Please send me the product. Do you have a phone number to call? I also wrote on their face book page.
