Thistle and SpireReviews of thistleandspire.com

Returns service from uk poor I ordered a few items at considerable cost. One item did not fit, and the website said to email them if you are in the UK and want to return something. I did email them and got no reply. I don't know if I used the right email address as it doesn't stipulate where to send to. I feel that they are deliberately opaque so you can't return items.

I made a purchase from the UK, didn’t receive the order. Tracking wouldn’t update. I reached out to customer services at the time and received no response. However, I have since received a full refund and issues with courier companies do happen. Customer service were quick to make things right

I decided to splurge on the medusa bodysuit - I was a little concerned as I had seen the two star review here and a Reddit thread that was a little mixed too but I went ahead anyway! I ordered the XS (I'm pretty short at 5'2" and body suits are often too long and look a bit rubbish - but not this one!!!) And it fit perfectly! The quality and construction is great and if I'm honest I would say the photos on the site don't do it justice - even though it looks awesome there. I'm a huge fan and would definitely get other products from Thistle and Spire....in fact I'm already eyeing up the oxblood version!

Advertising products they don’t have. I saw the advert of a product, I went to buy it on the website but when I couldn’t find it, I emailed them. Their answer was “ once fashion color sell out we don’t bring them back”. So don’t advertise them.

Delighted with my purchases and the service from this female owned and run company. I have ordered twice now from Thistle & Spire and am really pleased to have found this brand. I am pleased to support a female led independent business and they have not disappointed. The lingerie is well made and available in a good range of sizes and colours and they use a wide range of models on their website to show garments on women of various sizes, shapes and skin tones. I took the time to check reviews as well as study their sizing chart as I wanted to get the right fit especially as they are not UK based, and am pleased to say the fit was spot on. Each of the multiple items in my order came beautifully presented, wrapped carefully in black tissue paper, smaller items boxed, and complete with black net bag to be used for laundry or storage. The care and attention to detail were really refreshing and much appreciated. My items on both occasions were shipped using Fed-Ex and arrived quickly (actually faster than orders from companies dispatching from the UK). The first order arrived on the stated date and the second was delayed by one day, but this was during the busy pre-Christmas period and Fed-Ex gave accurate update info. I would have no reservations about recommending this brand and I will certainly order from them again in the future. For anyone who is looking for well designed, well made lingerie and is tired of all the large internet run companies that care about profit and not quality, give this company a go.