thirtytwo SnowboardsReviews of thirtytwo.com

Painful design flaw, and ThirtyTwo won't stand behind it. ThirtyTwo customer service admitted the lace loops protrude and can cause pressure points. They also told me the next generation of the boot no longer has these loops. Even so, they refused to take the boots back or replace them. Their only offer was 40% off a new pair. They suggested I modify the boots myself, then said any modification would void the warranty. So I've spent about €1,000 on boots I can't use. The fix is to pay again for the redesigned version. On the plus side, the stiffness and overall build feel good, and if the hardware didn't hurt they would be great boots. But when the company acknowledges a design flaw and still won't stand behind the product, that's what I'd want to know before buying. Avoid the lace version, and think twice about relying on ThirtyTwo's warranty support.

My left boot boa will not tighten but it will loose

I bought a pair of boots, wrong size i email customer support to amend or cancell and they say not possible to do it, we have to send it and then yousend back, the product is not shipped yet and they keep saying is not possible to cancell or amend size, i have been a client for more than 20 years , by the way in the website it says freeshipping but you charge it anyway, but why not the right to cancell or amend before it is not shipped?

So you finally reply back on the 4 June 2025 after me making contact with you THIRTYTWO during February 2024, not bad nearly 16 months that took ! So you asked for me to send photos of which I already uploaded on Trustpilot also you asked for purchase details which I gave you back in February 2024 So hear we are now 24 July 2025 and still nothing from you THIRTYTWO Your customer service in shocking

Compré unas botas de snowboard THIRTYTWO modelo 32 binary doble boa en el 2018, el uso a sido poco por temporada, aproximadamente 10 dias. Este año las 2 botas han quedado inservibles, ya que las suelas se han despegado por completo. Me puse en contacto con la marca para comentarles lo sucedido y se desentienden argumentando que solo ofrece 1 año de garantía por defecto de fabricación, siendo muy poco tiempo de garantía para unas botas que costaron 400€. Mi caso no es el único, investigando hay más casos de botas con otro tipo de defectos en muy poco tiempo. NO RECOMIENDO COMPRAR ESTA MARCA.

Bought pristine pair preowned - snowboarded for five weeks - completely ruined . Fobbed off on emails . They were not cheap and this should not happen. Take responsibility for your poor product . Don’t buy Thirty Two.

Don’t purchase boots from these guys as the quality is not there . Stitching coming apart on STW boots after 4 weeks of use over two seasons and the BOA keeps coming loose - very poor quality. Had Burton before and they lasted years. The company only offer a one year warranty which sets the expectation on quality, plus customer services are not really bothered - back to Burton as this lot are a dead loss

Do Not order from this company if you are in Britain. If you need to return snowboard boats for example, it will cost you £40 plus. On top of that you need to attach all kinds of forms, and complete more paper work than it takes to get a divorce! Then the fun starts with emails from UPS asking for more paper work (even though it’s attached 3 times to the box) Absolutely crazy!!