THS
Your discounted offer was unclear
Your discounted offer was unclear. The glasses were too expensive and I was going to return one pairs but it would cost $21 so I’m going to give it away and I threw the 20% discount in the trash. Wouldn’t buy it again.
Response from ThinOpticsOct 16, 2026
I am truly sorry to hear about your frustration with our pricing, return shipping costs, and the confusion surrounding our promotional offers. That is certainly not the experience we want you to have. To help clarify regarding our pricing and promotions: website promotions and discount coupons do not stack, meaning only one offer or discount code can be applied per order at a time. I apologize if this policy wasn't clear during your checkout process. Your feedback regarding our offer clarity and return process is extremely important to us, and I will be sharing it directly with our team so we can make these terms clearer for our customers moving forward.