ThinkolivesReviews of thinkolives.com

I’m very disappointed with my experience. The shoes did not look or feel like the quality I expected based on the website, so I contacted the company to return them. The return process has been extremely frustrating. I was told I would have to ship the shoes back to China at my own expense, and the return shipping cost is excessive compared to what I paid for the shoes. I tried working with customer service representative Emma Brooks to find a reasonable solution, but I have not been able to get the issue resolved. Had I known that returning the shoes would be this difficult and expensive, I would not have ordered from this company. Based on the product quality and my experience trying to return them, I would not recommend purchasing from ThinkOlives.

The dress I ordered was not the dress I received. Contacted email support for a return and response time was greater than 48hrs and still waiting for return info. Product was poor quality and customer service for a return is even worse.

I am extremely disappointed with my experience. Three times, the website did not deliver the bag that was shown and advertised on the website. Each time, I received a different product than the one I had ordered. I contacted customer service repeatedly to resolve the issue. Unfortunately, the support became less and less helpful, and I was ultimately given promises that were not kept. Instead of resolving the problem, I was left frustrated and without a satisfactory solution. After three incorrect deliveries and multiple unsuccessful attempts to get proper assistance, I can no longer recommend this website. If you order, be aware that the product you receive may not be the same as the one pictured, and that customer service may not provide the support you expect.

Company sent a completely different product than was advertised. Despite it being their mistake or perhaps deception, customer must pay for return to China.

Das gelieferte Produkt entspricht in keiner Weise der Beschreibung im Onlineshop. Die Tasche wirkt billig verarbeitet, hat weder die abgebildeten Details wie Schnallen, Emblem oder Innentasche, noch die versprochene Qualität von veganem Leder. Die Form weicht stark vom Original ab und insgesamt macht die Tasche einen minderwertigen Eindruck. Für mich absolut enttäuschend und nicht empfehlenswert.

Pocketbook was not as pictured ir described. When requesting refund was only going to give 10%of cost back, than said 30% or merch credit. I would NEVER do business with this company agsin. Also I was led to believe that it is US based, return warehouse is in Asia

Ebsite description and picture were deceiving. When I went to do a return I only got 20%. What a rip off - Bye Bye Olives!!!!

Sent bags that are fakes and poor imitations of the picture they pirated and post on their website. They insist you return it to China to get a full refund even though the website state they are based in Wyoming. The shipping cost exceeds $100 for a 300 gram package. Obviously not going to do that. Very poor experience.