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Thfirstplace (thfirstplace.com) has 36 customer reviews on Five Star Index, with an average rating of 1.0 out of 5.
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Clothing & Underwear · Washington, District of Columbia
Excellent
Clothing & Underwear · Washington, District of Columbia
Excellent
Clothing & Underwear · Washington, District of Columbia
New
Clothing & Underwear · Washington, District of Columbia
New
36 approved reviews, newest moderated first
Cate
I purchased the Peter Thomas Roth eye firming cream and received a West Month cream which does absolutely nothing. I emailed them and they are claiming it’s the right product! I’m so annoyed that these companies can advertise one product, send a completely different product and aren’t held accountable! I’m so annoyed!
Alice Q.
Horrible! Took over 3 weeks to arrive & it's the wrong size & not item I ordered!! I've gotten no response about an exchange. Horrible scam of a company, I will NEVER buy from them again. Seems the only thing they get right are toys!!
Bliss B.
I would give them no stars! Same issue as other reviews I ordered one product they sent another and they said that they sent the one that I ordered, which was totally incorrect. It was bait and switch and they’re just terrible to deal with. Do not buy from this company.
Sharon D.
I recently bought an item from Thfirstplace. I felt secure because they stated "100%Risk Free Purchase", and if for any reason you are not satisfied, simply contact them for a replacement or a refund. Well they sent me an item that was not as described on their website. I have been going around and around with them for the last week and a half via email. It is exactly the opposite of 100% risk-free. They are completely not helpful and trying to stall until I get frustrated and go away, and they offer a $2 refund on a $26 item. Then the next email will start over as though we've never spoken about the issue before. Over and over again. Now they're saying the shipping is "very very high" to send back, would I accept a $4 us refund. This company is a scam. Be forewarned! You will not be supported if there is an issue with your product. I will never buy from them again. They have stolen my money from me.
Diane R.
Not even one star. They sent me the wrong product…i sent them a photo of what arrived and they insisted they sent me the correct item….which doesn’t even match anything….so do not trust these people. Scam. This is exactly what happened to me! Same as this customer wrote below:..”ordered the Peter Thomas Roth facial tightener, (expensive tiny 30ml tube), got "west month”
Daphne W.
If I could give them less stars I would. They sent me the wrong item and actually wrote “give them away if you don’t want them and order something different because the return shipping would cost you too much”. Horrible garbage company. The advertising for the item was also false.
Lisa P.
Scam...ordered the Peter Thomas Roth facial tightener, (expensive tiny 30ml tube), got "west month", can't even find an e-mail to contact them. 🤬
Brenda T.
I purchased a product from this company and received a different item. contacted customer service to rectify this problem and the only thing that they would do was reimburse me five dollars when the item cost $35. I can’t believe they sent me the wrong product and they are not going to give me a refund or, pay for the postage to send the item back to get a refund. Terrible customer service.