Wanda S.
All I did was order a pair of insole.
All I did was order a pair of insole. They don’t fit with two pairs of shoes I have the shoes are too tight when I put the insole in side. So I probably won’t wear them. But ordering was easy and I probably wouldn’t be able for a refund because I cut them to fit my shoes
Response from XSTANCEJun 29, 2023
HI there! We appreciate you taking the time to share your review. We apologize for the inconvenience you experienced with the insoles not fitting well in your shoes, resulting in them feeling too tight. While our insoles are designed to provide a comfortable fit for a variety of shoes, it's important to consider that each shoe has its own unique characteristics that may require slight adjustments. Our insoles increase the foot height so we recommend removing the original insole to make more space for your feet in your shoes. If they don't work for you at all, we encourage you to contact our customer support team at [email protected]. We will carefully assess your situation and make every effort to find a suitable resolution for you. We appreciate your positive feedback regarding the seamless ordering process. We also acknowledge your disappointment with the insoles not meeting your expectations. Your valuable feedback plays a crucial role in our ongoing efforts to improve our products and provide better customer satisfaction in the future.