XSTANCEReviews of thexstance.com

Response from XSTANCESep 18, 2024

Hi there, Thank you for taking the time to share your feedback with us and we apologize for any inconvenience caused by the delay in our response. Our goal is always to respond within 24 hours and while we strive to meet that standard consistently, it seems your message may have unfortunately slipped through the cracks. We truly appreciate you bringing this to our attention, and we'll certainly review our process to ensure this doesn't happen again. We're also glad to hear that we were able to correct your order and provide a refund for the difference. We’re confident the insoles will be just what you need and we’re here to assist if you have any further questions or concerns. Thank you again for your patience and understanding! Best regards, XSTANCE Team

Response from XSTANCESep 14, 2024

Hi there! Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you found it difficult to communicate with us. It’s important to us that every customer feels supported so we'd appreciate any further details you can provide about your experience—such as when you reached out and what specific challenges you encountered. Please email us at [email protected] and we'll definitely look into it! Our goal is to ensure you have a smooth customer experience!

Response from XSTANCESep 11, 2024

Hello there, Thank you for your positive feedback on our XSTANCE insoles! We’re pleased to hear that you’re satisfied with them. With regard to the Plantar Fasciitis Guide, it’s sent as an eBook attached to the order confirmation email. If you didn’t receive it, please email us at [email protected], and we’ll promptly send it to you. Thank you for bringing this to our attention, and please let us know if there’s anything else we can assist with!

Response from XSTANCESep 10, 2024

Hi there, Thank you for your feedback and for your continued support of our XSTANCE insoles. We're glad to hear that you love them! On the other hand, we apologize for the inconvenience you experienced with the video during checkout. We understand how frustrating this must have been, especially when you were in a rush. Your experience matters to us and we want to ensure our checkout process is as smooth as possible. We’ve taken note of your feedback regarding the video and user interface. If you have more details to share about the technical issue you encountered, please reach out to us at [email protected]. We’d be grateful for any additional information as it will help us better understand the issue and work with our technical team to address it. Thank you again for bringing this to our attention. If there's anything else we can assist you with, don’t hesitate to let us know.

Response from XSTANCEAug 29, 2024

Hi there! Thank you for sharing your feedback with us. We're sorry to hear about the confusion with your purchase. We’d like to look into this further to understand what happened and ensure we provide you with the best possible experience. Please reach out to us at [email protected], and we’ll be happy to assist you.