XSTANCEReviews of thexstance.com

It took over 4 weeks for my insoles to arrive after purchase. I contacted customer service and the responded promptly saying that the insoles were enroute. I did receive them 2 days later.

Order 174073 - After waiting two and a half weeks for my £99.95 order, I am still suffering. Initially looking at the Web site I was reassured that the product was UK based - but once my tracking link came through, it soon became apparent this was just another smooth Chinese supplier. Over the last few weeks I have followed my parcel as it made its way from China to London then up north until it got within 2 miles from my house. They are inferring that the parcel has been delivered - but I have nothing and no photograph to help locate it. Their suggestion is that I visit the distribution hub and neighbours. As I have repeatedly stated - my order is with them to supply the product to my door and since they are unable to do so - I want my money back so that I can urgently source a similar product from a reliable source. To date they have refused to reimburse me and I would therefore recommend caution as despite all the blurb - they are not to be trusted and you should avoid placing an order. Update - money fully refunded.

Response took time but they responded answers my questions diligently

The insoles gave me instant relief to my constant ankle pain. Definitely worth the price. The shipping took quite sometime however I think that was a post office issue, as I tracked them it seemed as though they lost them then found them.

The product itself has improved my plantar problem immensely. Not the pain i had without them, so far 75% better. Ordered two more sets on 27 Sept 24 and still do not have them. Use tracking number and informs me that the number is not avaiable. Set to messages to find out where they are and no response to either one. Customer Service terrible.

While response time was longer than I anticipated, I was notified of the status of my order. Hopefully it will be here soon.

Foot feeling better with each passing day! Have only been wearing my XSTANCE insoles about a week now. I'm not cured of plantar fasciitis yet, but getting there for sure. Delivery took a little on the longer side of the 2-15 days it said they would arrive, 12 days. Was a super easy order process!

I noticed a big difference. I just wonder about the durability. Will it last for a long time. We'll have to see.