XSTANCEXSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.
XSTANCE (thexstance.com) has 784 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Victor W.
Before I got the insoles, I had significant pain in my left heel. That foot/ankle are definitely "out" of alignment. Since I got the insoles, pain is almost completely gone and since I walk ALOT, I am super grateful. Only thing holding back from 5 star rating is..time. Waiting to be sure foot is healed and pain doesn't return. Thank you
Valerie D.
Excellent inserts. The slippers had no arch support that I could tell, using inserts with them not an option, otherwise would have given a 10. Got 50% refund and didn't have to return, transaction occurred with no problem.
Christopher B.
Easy online experience - didn’t like the upsell experience after making the purchase , though
Erica
I like the insoles. took me a few days to get used to them, but I feel like it’s helping with my foot and knee pain however, I did not appreciate the pushing this and trying to upsell me products I don’t necessarily need like these little mushy heel things that are totally odd and useless
Kevin
great customer support
Linda A.
It took a few emails to convince customer service that I truly wanted to return the product for refund, rather than keep it for a discount. Once I got past the correspondence issue and got the approval to return (and the address to ship to) I quickly received notification that my account was being credited and it would appear in a few days. I trust that it is pending.
Jeffrey G T.
I have the Xstance inserts in my shoes and they are great. I've been trying alot of inserts and found that the Xstance inserts are the ones that work like they are supposed to. My feet have never been happier and feel so good. And as a bonus the customer service is just as good as the inserts. When I had a problem they were quick to help me out. I would recommend my friends and family to give them a try they work great.
Jen
CS responded in less than 24 hours which is great! The issues was that I had forgotten about a 6month sub and they gave NO warning ahead of time and "tada!" -"Your credit card has been charged". "ARGH!" They said the order has been canceled and now I'm waiting to find out if that refund is 3-5 biz days. They did cancel and refund me. I do like the products. Give yourself reminders because they may not. I do want to try them again in the future.
