XSTANCEReviews of thexstance.com

I received a response almost right away.

Fast and easy to deal with

I love the products and the customer service! I’m so excited to continue ordering more.

My insoles came damaged but were swiftly responded and replaced and with a little gift. Thank you so much : )

Excellent customer service. Although the product did not work for me due to other knee issues the staff as respectful responsive and help come to fair resolution for both parties. Will recommend you to my friends and family.

Working with Jason was so easy. He was quick to respond and took care of my return without issue

My experience started off as a 1-star. Post office said the 4 insoles I ordered was undeliverable. I sent a picture of my house and address to support to show Google knows where I live and there are no obstacles. Customer service sent the order back out and this time I received 1 pair of insoles instead of 4. I contacted Jason in support again (who was so kind with the errors that happened on my order) and he made sure I had a new order of 4 insoles sent out and a little gift for waiting over a month to finally get my order. Jason's kindness was so over and above anyone I've even dealt with that I have to give Jason 5 stars. (The distribution area needs to up their game but I want to recognize someone who was over and above what you normally get with support). Thank you Jason.

Your customer service is awesome. After i made a mistake in my address and noticed my order was returned by shipper, Jason corrected everything and I received my order.