The WooblesReviews of thewoobles.com

my wobble never came with a code and i can no longer access the instructions and i have had no one respond to my emails

DO NOT ORDER FROM THE WOOBLES! BUYER BEWARE! I order five kits for my niece 3 weeks ago. The order arrived in about a week with TWO out of the FIVE kits. I checked to see if maybe my order was being sent as a split order, but nope...they'd just failed to complete an order. Pretty wild, too, considering the packaging has huge images of the characters. I sought help from customer service and at first they wanted photo proof. Weird thing to ask for when a photo doesn't really corroborate anything. They finally offerer a brief and simple apology and asked what I wanted to do: fulfill the order or get a refund. Although it was now past my nieces bday, I decided to have the order fulfilled. I asked for rush shipping: denied. At this point I've been going back and forth with who knows how many agents or potential chat bots. It rubbed me the wrong way that they would so spectacularly mess up an order and just be like, "Welp, sorry...what do you want us to do?" So I asked for a discount code for future purchases (when I was still open to doing business with them). They offered 10%. That may suit some, but any low level worker can offer a 10% discount. I took issue with their lack of accountability, and the next agent who took over acted as if they were starting from square one: asking what happened and for an order number. This is day five btw. At this point they say 10% is the max. So I'll be returning my order once it arrives in full and NEVER order from them again. Save your money, but most importantly your time!

Very disappointed to spend the amount I spent and I don't even get a written pattern. This is not how you teach people. Just like learning music, you need to learn to read the notes too. There should be a written pattern, along with the video tutorials. Not everyone has access to a computer or Internet to obtain he pattern, seems like you only target those with money and access, which is gross. Contacted customer service requesting a refund and could tell it was just a generic response, they didn't address the issue at all or mention giving my money back. Huge let down, will never purchase again!!

Absolute Garbage. I tried this. Was fun at first, and then my "magic ring" or whatever broke. So, I tried to fix that too. Failed day after day and other adults even failed to help me. With all due respect, if you're going to make tutorials and say that they are easy, then actually make them easy. Not saying that this is how everyone's experience will go, but at the end of the day, the point of a review is your experience. Mine was awful.

My mother is a long time customer thanks to my niece absolutely loving these kits. She purchased a $300+ donut kit earlier in 2025 to hold onto for Christmas. My niece was able to access most patterns, but one of them (a Mang donut) popped up saying that the password had already been used. I have subsequently been in a (kind of) back/forth text with “customer service” (a dang bot, from what I can tell), trying to get her access to this pattern. We sent a photo of the entire kit box plus the password card—not enough. We sent the number on the box, the phone number connected to the order, the order number itself—apparently not enough. When asked which patterns we need, I said “all of them” because my niece is at her grandmas and I won’t be bothering her for specifics, we own the kit and should have access to the patterns. The chat went silent and has been so for 20 minutes. I tried to simplify for them and asked just for the Mang, since going into my mother’s account and trying to access the patterns that way also blocked us with “password has already been used.” We have spent so much time on this, and still do not have access to the pattern. I am frustrated for my niece, and for my mother who will very likely stop buying Woobles thanks to this experience. I also work in retail and manage product stocking, Woobles are something we carry—I will absolutely be rethinking this going forward. A simple apology and easy help would go a long way.

I ordered a gift card in November. Never received it. Took 5 days for a response from the company. I had already cancelled the order since it was supposed to be instant delivery. I finally got one on the fifth day, so I told the credit card company to let the charge go through. Now I hear from Woobles the gift card has been deactivated. i now have no gift card and no $100.00

I have, embarrassingly, spent thousands of dollars buying Woobles products since 2020. I will never purchase from them again. I placed a large and expensive order on 12/1 and my order still hasn’t shipped. I can’t get an answer from customer service when it will ship. I ordered long before Woobles announced their cut off date of 12/9 for orders to be delivered by 12/24. Since 12/9, Woobles has continued to send emails and texts about “quick ship” bundles that will arrive by 12/24. They are only concerned about new orders and not fulfilling all of the old orders they have from loyal customers. They are admittedly understaffed, but as they say in their job descriptions, they intend to keep it that way. They want your money and no longer want to provide a good service. If they did, they would spend money to staff appropriately instead of hoarding the profits.

Ordered $275 worth of Christmas gifts on December 3. They still have not shipped and it’s December 18. They print out a shipping label and say it is coming but it hasn’t shipped. Their customer service contact is only via email or text and both methods take 3 plus days to respond. They will not ship out the order, they will not give a time frame as to when it will mail, and will not refund the order. However, daily I get email from them advertising quick ship items to arrive before Christmas. This company does not care about the customer. They only seem to care about taking your money. I’ll have disappointed kids at Christmas and I’ll tell you straight up I will NEVER purchase another item from Woobles. I will tell everyone I meet how awful they are (and I know I’m not the only one to have this experience). I hope that karma catches up with them.